Home Health Aide

LATRICE NORRIS

*** ****** ***, *********, ** ****6 • 570-***-**** • ad5mnl@r.postjobfree.com

PROFESSIONAL PROFILE

Motivated and customer service oriented professional with a strong understanding of the importance of accurate claims processing. Adept at shifting priorities and bringing flexibility to dynamic situations. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Effective problem solver, able to assess needs and identify solutions.

Video Conferencing Software: Zoom and Skype.

Microsoft Office Applications: Word, PowerPoint, and Outlook; Typing Speed: 32 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION & CERTIFICATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

American Red Cross CPR and First Aid Certified

Personal Touch Home Care Home Health Aide

WORK EXPERIENCE

Comfort Inn & Suites – Mount Pocono, PA 07/2021 – Present

Customer Service Representative / Front Desk

Welcome guests upon entry to the hotel and assist with check in and check out.

Answer inbound phones, book reservations, and respond to emails and electronic reservations.

Keep records of occupied rooms and guests' accounts.

Prepare check out receipts and collect payments from departing guests.

Briarwood Senior Living – Newfoundland, PA 04/2021 – Present

Home Health Aide / Direct Support Professional

Work overnights and assist residents with activities of daily living.

Documented activities and conditions via paper charting and Alice Software.

Answer inbound phone calls and provide information.

Hannah's Comfort and Care – Middle Island, NY 02/2014 – Present

Home Health Aide

Provide in-home personal care services based on established care plans.

Maintain a safe, secure, and healthy environment.

Handle light housekeeping duties, prepare meals, and transport to locations outside the home.

Completed daily logs documenting patient condition and activities and any changes to patient care plan.

Devereux Foundation – Newfoundland, PA 06/2019 – 07/2021

Resident Care Provider / Direct Support Professional

Worked with mentally challenged patients, answered inbound calls, and used Profiler Software.

Exhibited sensitivity and warmth and promoted a concern for the rights of residents.

Monitored and documented resident behavioral activity and prescription intake.

Supported residential activities and functions through active planning and participation.

Personal Touch – Shirley, NY 04/2010 – 05/2013

Home Health Aide

Assisted with activities of daily living, personal hygiene, mobility, and feeding.

Engaged individuals in activities and sensory stimulation to encourage positive reactions.

Offered companionship and contributed to a positive environment to enhance clients’ quality of life.

VOLUNTEER EXPERIENCE

Served as Candy Striper for 8 years at Brooklyn Hospital in neo-natal care; provided companionship / delivered books and gifts

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