Customer Service Administrative Assistant

OBJECTIVE

To seek and maintain a full-time position

that offers professional challenges

utilizing interpersonal skills, excellent

time management and problem-solving

skills.

EDUCATION:

Electronics Engineering Technician

Diploma

Sheridan College, Davis Campus,

Brampton, ON

Jan 2019- Jan 2021

Senior Secondary in Non-Medical Stream

Khalsa College Public School, India

May 2016- May 2018

SKILLS

Strong communication, excellent

customer service and people skills.

Ability to process Microsoft

Windows, Word, Microsoft Excel,

and PowerPoint.

Able to work independently, with

little instruction or as part of a

team.

Inventory recordkeeping.

Ability to prioritize, remain calm

and multi-task under pressure in a

dynamic environment.

Time management in a highly

paced workplace.

CERTIFICATES:

First Aid & CPR/AED level C

Ontario Individual security guard

license

Pinkerton training certificate

REFERENCES:

Available upon request

SIMRANJIT KAUR

Mobile: 437-***-****

E-Mail: ad5mmw@r.postjobfree.com

Address: 156 Moffatt Ave, Brampton, ON L6Y 4R8

EXPERIENCE:

Distribution Administrative Assistant, Expeditors, Mississauga, ON May 2022- Apr 06, 2023

Preparing paperwork for inbound & outbound orders

Enter data into the UFMS/ Pyramid Distribution warehouse software for shipping record.

Ensure that the paperwork has all the relevant & correct information.

Continuous order monitoring and screen for order status

Prepare orders by picking, packing, wrapping, and labelling products.

Scheduling activities on the order assembly line and delegating tasks to team members

Managing date entry into the Warehouse Management System

Printing labels, labelling product boxes, preparing & stacking skids in designated area.

Shipper, Walmart Warehouse, Mississauga, ON

December 2021- March 2022

Inspected merchandise and sent damaged pieces for repair before shipment.

Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Completed basic mathematical calculations to check weights and dimensions of shipments.

Used pallet jacks and dollies to load and unload goods from trucks and containers.

Picked orders, scanned products, and packed boxes. Customer Service Representative, Diligent Security, Brampton, ON August 2021- November 2021

Exhibited high energy and professionalism when dealing with clients and staff.

Updated account information to maintain customer records.

Answered constant flow of customer calls with minimal wait times.

Responded to customer requests for products, services, and company information.

Investigated and resolved customer inquiries and complaints quickly.

Answered customer telephone calls promptly to avoid on-hold wait times.

Packer, Interapac, Mississauga, ON

April 2019- November 2020

Inspected items to identify discrepancies and damages and reported to supervisor.

Place items in bags, boxes, or other containers.

Protected materials for transport by correctly packaging products in boxes and crates

Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.

Re-packaged damaged or incorrectly packaged items

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