Operations Manager Desktop Support
Resume:
Joseph P Jakel
Cypress Ca *****
ad5mlg@r.postjobfree.com
Excelled in the Telecommunications and Unified Communication Industry for the last 20 years
INDUSTRY CERTIFICATIONS
Toshiba Total Convergence Engineer 2012
Cisco UC SMB Installation/ Maintenance 2009
Oasis Talkument Certified 2008
Shortel Installation/ Maintenance 2007
Adtrans ATSA 2007
NEC IPK 2005
CTX 100/670 Installation/ Maintenance 2004
Vodavi Installation/ Maintenance 2002
IBEW Journeyman 1998 Local 98 Philadelphia Pa.
EXPERIENCE
Senior Technician / Operations Manager
2012 present
SwitchIT
As a Senior Tech / Operations Manager my duties vary from hour to hour. My responsibilities include engineering sales opportunities, assisting in the billing department, or performing break/fix out to the field to repair a down system. I manage a small team of techs and work with the owner to ensure clients receive the best experience possible.
I support and manage the service and installation on the following products: Avaya” Red”, IPO, S8300, G450, G430 and legacy equipment. Nortel Avaya Blue BCM, ICS, Toshiba CIX, Shoretel, Cisco UC, Open source (asterisk) and legacy equipment. The core business objective for SwitchIT involves supporting network services and desktop support for a multitude of clients in the banking, healthcare, retail, restaurant and manufacturing industries.
Work with several CLECs providing service and installation on head end services.
Senior Telecom Engineer
2009-2012
Total Corporate Solutions
Supervised technicians and all work performed in field.
Personally design and program each system installed.
Worked with sales team, directly engaging customers to understand their technical needs
Responsible for all financials quarterly for the entire telecom department.
Continued education for corporation on personal time to gain skills to compete in market.
Provided in-class training seminars for 10-50 end users after systems implementation.
Telecommunications Project Engineer
2007-2009
TLC laser eye centers/ LECC
Duties included supporting all voice service for 32 locations in Southern California
Provided PBX and ACD call accounting all programming to unify all 8 brands for LECC.
As an engineer, I was responsible for all telecom/internet services and managing relationships with all vendors.
Responsible for acquisitions of new sites - migrating old equipment to TLCs Toshiba platform.
Designed, researched, and changed carrier services, saving our company over $50,000 per year in cost.
Willing to send all 22 years of experience upon request
EDUCATION
Camden County Community
1993
Blackwood NJ
IBEW Local 98
apprenticeship / journeyman program Sound/Communication 1998
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