Customer Service Representative

Kortnee Miner

Brigham City, UT ***** 435-***-****

ad5mjp@r.postjobfree.com

PROFESSIONAL

SUMMARY Passionate about promoting lasting customer satisfaction by delivering unparalleled support. Committed to maintaining professional relationships to drive business results, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote an empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

SKILLS

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 04/2015 to 10/2020 Teleperformance USA Ogden, Utah

Trained other employees in customer service and performance requirements.

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● Information Security

● General Clerical tasks

● Report Generation

● Data Collection

● Call Management

● Data Entry

● Analysis

● Product Knowledge

● Complaint Resolution

● Document Control

● Technical Support

● Call Center Operations

● Problem-Solving Abilities

Enhanced customer service experience by responding to 50+ inquiries daily, resulting in a 50% increase in customer satisfaction and a 15% decrease in response time. Handled concerns quickly and escalated major issues to supervisor.

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● Answered constant flow of customer calls with minimal wait times.

● Analyzed information to produce the best policies and training materials possible

● Trained and mentored 30+ new personnel hired to fulfill various roles.

● Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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● Processed customer service orders promptly to increase customer FOOD SERVICE WORKER 09/2013 to 04/2015

Weber State University Ogden, UT

satisfaction.

Participated in team meetings and training sessions to stay informed about product updates and changes.

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Maintained clean, trash-free work spaces to maximize productivity and safety.

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Developed and maintained positive relationships with customers to enhance service.

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● Greeted customers at counter to fulfill requests and answer questions. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

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Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

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Made food according to standard recipes with requested changes for customer satisfaction.

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Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

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Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

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● Learned other teammates' work tasks to train as backup. Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.

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● Followed safety and sanitation policies while handling food and beverages SCHOOL COOK 09/2010 to 03/2014

Weber County School District Washington, UT

CREW MEMBER 09/2006 to 04/2009

McDonald's Roy, UT

Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

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Stored food in designated containers and storage areas to prevent spoilage.

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Cooked meals according to administrative policies, health code regulations and food service standards.

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● Monitored food temperatures throughout preparation and serving process. Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

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● Worked front counter, drive-thru and other areas. Worked well with teammates and accepted coaching from management team.

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● Took orders and collected payments.

● Collaborated with team members to complete orders. Provided excellent customer service by greeting customers and meeting quality expectations.

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● Cleaned and maintained all areas of restaurant to promote clean image

● Became familiar with products to answer questions and make suggestions EDUCATION

High School Diploma 03/2009

Roy High School, Roy, UT

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● 3.0 GPA

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