Customer Service Representative
Resume:
Jasmine Criswell
Colorado Springs, CO *****
ad5mjd@r.postjobfree.com
I am seeking employment with a progressive company that provides challenges in the workforce, encourages advancements, and rewards achievements. I would like to utilize my experience and skills to support the growth and profitability of your organization. Work Experience
Customer Service Representative
T. Rowe Price - Colorado Springs, CO
September 2022 to Present
RIS Associate- Assisting Clients with help with drawing and receiving funds to and from accounts. Also, educating customers on fund amounts and technical assistance as well. Customer Service Representative
Spectrum (Charter Communication LLC) - Colorado Springs, CO April 2022 to July 2022
Inbound Billing
Customer Service Representative
PENNYMAC LOAN, LLC - Las Vegas, NV
February 2021 to May 2022
• I have over a year experience with this company and has shown growth working in customer service.
• I am a team player, motivated, ambitious, and can deliver timely and accurate information in a fast- paced environment.
• I have personal computer knowledge, including proficiency in Microsoft Word and Excel Spreadsheets. I have strong communication and presentation skills with the ability to apply them via telephone and virtually.
• I also build trusting relationships with my customers by using the policy and procedures set forth by the organization, and personal knowledge of the products offered. Dispatcher
TEMPCO MANUFACTURING - Las Vegas, NV
May 2019 to June 2020
• I developed, monitored, and collaborated with management and customers to organize delivery routes that work best for the drivers and customers.
• I maintained contact with drivers to ensure they had all the information needed to do their jobs effective and efficiently.
• Cultivated strong relationships with both drivers and customers to reduce stress from last minute schedule changes.
Customer Service Representative
GOOGLE PLAY-TELUS INTERNATIONAL LAS - Las Vegas, NV February 2019 to January 2020
• I communicated with customers via verbal and written communication regarding account details and activities.
• I worked independently and collaboratively alongside a team to resolve customer concerns.
• I handle high volume of incoming & outgoing emails, incoming calls, and live chats to loyal customers and internal departments to resolve concerns that may arise.
• I screened and reviewed pending applications for incoming customers.
• I have personal computer knowledge, including proficiency in Microsoft Word and Excel Spreadsheets. I have strong communication and presentation skills with the ability to apply them via telephone and virtually.
• I also build trusting relationships with my customers by using the policy and procedures set forth by the organization, and personal knowledge of the products offered. Warehouse Associate- Picker
AMAZON - Las Vegas, NV
September 2018 to April 2019
• I worked in a factory as a picker, completing orders, and shipping them out to customers. Customer Service Representative
WACHOIVA BANK - Oakland, CA
May 2007 to February 2008
• Operating cash drawers, cheque scanners, and other equipment
• Storing deposit slips, cancelled cheques, and other documents
• Providing copies of paperwork like cancelled cheques when requested
• Counting their cash drawer at the start and end of each shift
• Verifying customer identification to meet legal requirements
• Getting authorization from supervisors for large and/or international transactions
• Informing customers about the types of accounts available and their minimum balances and other requirements
• Setting appointments for people to speak with Financial Advisors, Investment Planners, or Loan Officers Education
ASSOCIATE in COMMUNICATIONS
DIABLO VALLEY COLLEGE - Concord, CA
May 2008
Skills
• Payroll management
• Can type 40 WPM
• High volume sales experience
• Experience using Microsoft Office
• Supervised/Trained New staff
• Dedicated to providing the best customer experience.
• Order Picking
• Manufacturing
• Presentation Skills
• Public Relations
• Customer Service
• Call Center
• CSR
• Customer Support
Contact this candidate