Claims Adjuster Insurance
Resume:
ROBERT HALL
P O BOX *****
LUBBOCK, TX *****
ad5mhj@r.postjobfree.com
To Whom it May Concern,
I am writing to introduce myself and my resume to apply for an Insurance Claims Adjuster assignment/position with your company. I am an experienced Claims Adjuster professional with Xactimate Levels I & II Certifications. Additionally, I am licensed in 26 states with Georgia, Hawaii, and New York being currently onboarded to my resume. I have 3 years’ experience as a Remote Claims Adjuster. While my most recent position was a 25-month assignment with E. A. Renfroe & Company, I am also a seasoned professional in the private sector. I have successfully owned and operated a Commercial Cleaning Service for almost 24 years. My company has been name
“Best of the West” for 2 years in Lubbock, Texas where I reside. I, and my team, grew my company to 20-75 team members in 2 different West Texas cities. I made the decision to hand off the management responsibilities to my capable and talented team so that I could explore other interests. My company has been a part of our local community in many various giving and sponsorship avenues over the 23 years. In my most recent assignment as Insurance Claims Adjuster with E. A. Renfroe & Company, I took customer calls about claims related to their various policies, analyzed and researched claim information, conducted investigations when needed, wrote incident reports, and communicated with the claimants, agents, contractors and other necessary industry professionals. I also issued claims decisions along with handling the logistical steps to ensure that payment was issued timely and properly to achieve client satisfaction. I pay specific attention to detail and understand the value of submission to industry and company ethics as well as policy specifications. My critical thinking and communication skills are sharp which helped me establish a reputation for the ability to calm agitated clients while making informed decisions relating to their case. With three years in this business, I feel I have a thorough understanding of the working of insurance claims. Clients have thanked me numerous times for making their experience as easy as possible and supervisors have given me accolades for my efficiency and work ethic. I would love to bring my professionalism, experience, and desire for an assignment/position to your team.
I feel confident that you will find me to be a candidate that would be a great team player with an above average reliability as well as metrics that will be an asset to your company. I hope you’ll contact me soon for an opportunity to work with your company. I hope to hear from you and thank you for your consideration. Best,
Robert Hall
ROBERT HALL
P O BOX 65442
LUBBOCK, TX 79424
ad5mhj@r.postjobfree.com
PROFILE
I am an experienced and enterprising claims adjuster with a professional objective towards providing a superior level of customer support and service to clients. I deliver the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines as well as within policy specifications. I am skilled at demonstrating consistent execution of best claims practices and a commitment to industry and company ethics.
EMPLOYMENT HISTORY
AUGUST, 2020 - SEPTEMBER, 2023
REMOTE ASSIGNEMENT WITH E.A. RENFROE AND COMPANY
• Identified and assessed property damage and informed clients about coverage and necessary repairs.
• Communicated with policy holders, agents, clients, contractors, and other necessary parties.
• Performed thorough and remote property inspections for damages and covered/non- covered considerations.
• Worked closely with homeowners, contractors, and other industry professionals to discuss and negotiate repair/replacement pricing and assess policy driven liabilities.
• Aimed to provide clients with the highest level of customer service possible.
• Performed adept electronic receipt, processing, and resolution of assigned claims.
• Managed additional claims with high maintenance contractors, homeowners and agents, as requested, by virtue of my reputation for composure, competence, and conflict resolution.
• Experienced with investigating/determining the cause of damages and conclusions regarding liability, coverage, and resolutions.
• Exhibited above average reliability and dependability with attendance, workday results, and metrics.
JANUARY, 2000 – CURRENT
BUSINESS OWNER, WEST TEXAS VISIONPRO SERVICES, INC. P. O. BOX 65442
LUBBOCK, TX 79464
• I have owned and operated my own business for over 23 years. My company is currently managed by an amazing and integral team that I trained for years before stepping aside to pursue other interests.
• We began with a simple business model to provide basic “after hours” commercial cleaning services to local businesses. Our company has since grown and evolved into a competitive company that operates in two cities providing commercial cleaning/janitorial maintenance services, home cleaning services, professional floor maintenance and refinishing, carpet cleaning, vent hood cleaning, interior/exterior window cleaning and more.
• My company currently employees over 20 regular team members at any given time. We offer second chance opportunities within our two operation locations. We provide a “second job” to over 50% of our team population where they are able to focus on debt reduction/elimination, savings, extra money for budgeting purposes, purchasing a new vehicle, etc.
• Our company has been profitable consistently over the 23 years. AUGUST, 2019 – OCTOBER, 2019
REMOTE TRAINING ASSIGNMENT WITH E. A. RENFROE AND COMPANY Initial training assignment with introduction and skills establishment in the following:
• Identifying and assessing property damage along with informing clients about any necessary and covered repairs.
• Appropriate communication with policy holders, agents, clients, contractors, and other necessary parties.
• Performed property inspections for damages for policy considerations.
• Proper provision of the highest level of customer service possible.
• Performance and knowledge base for proper electronic processing of assigned claims. ADJUSTER CONTRACTOR GOALS
• Continued opportunity and advancement for remote/inside adjusting
• Fields adjusting
REFERENCES
• Drew Baker, Retired Business Owner
Personal Reference
• Nick Salazar, Regional Market Manager – Walmart, Inc. Personal Reference
• Professional Reference Letters Attached
CERTIFICATIONS/LICENSING
• EBERL State Farm Property Live
Desktop Training
• EBERL State Farm Certification
Policy
• EBERL State Farm Certification
Estimatics
• EBERL State Farm Certification –
Auto
• EBERL State Farm Certification -
Auto Live Broadcast Training
• CNICTA Customer Service & Fraud
Investigation
• Xactimate Level 1 Certification
• Xactimate Level 2 Certification
• Alabama - Licensed
• Alaska - Licensed
• Arizona - Licensed
• Arkansas - Licensed
• Colorado - Reciprocal with
Texas
• Connecticut - Licensed
• Delaware - Licensed
• Florida - Licensed
• Idaho - Licensed
• Illinois -Reciprocal with Texas
• Indiana -Licensed
• Iowa - Reciprocal with Texas
• Kansas - Reciprocal with Texas
• Kentucky - Licensed
• Louisiana - Licensed
• Maine - Licensed
• Maryland - Reciprocal with
Texas
• Massachusetts- Reciprocal with
Texas
• Michigan – Licensed
• Minnesota - Licensed
• Mississippi - Licensed
• Missouri - Reciprocal with
Texas
• Nebraska - Reciprocal with
Texas
• New Hampshire - Licensed
• New Jersey - Reciprocal with
Texas
• New Mexico - Licensed
• New York – Currently in
progress
• North Carolina - Licensed
• North Dakota - Reciprocal with
Texas
• Ohio - Reciprocal with Texas
• Oklahoma - Licensed
• Oregon - Licensed
• Pennsylvania - Reciprocal with
Texas
• South Carolina - Licensed
• South Dakota - Reciprocal with
Texas
• Tennessee - Reciprocal with
Texas
• Texas - Licensed
• Utah - Licensed
• Virginia - Reciprocal with Texas
• Washington - Licensed
• West Virginia - Licensed
• Wisconsin - Reciprocal with
Texas
LICENSING IN PROGRESS
• Georgia
• Hawaii
• New York
Nick Salazar
2414 Loxley Dr
Corpus Christi TX 78415
Work: ad5mhj@r.postjobfree.com
Personal: ad5mhj@r.postjobfree.com
Phone: 361-***-****
November 4, 2023
To Whom it may concern,
I am writing to recommend Robert Hall for a position within your organization. Having known Robert Hall both personally and professionally for over 20 years, I can attest to his unwavering integrity, loyalty, dependability, and trustworthiness. His dedication to delivering exceptional customer service, his ability to secure repeat contracts with clients.
His leadership skills are exemplary as he possesses a unique ability to inspire and motivate those around him. I have seen him cultivate talent within his own organization, nurturing individuals to reach their full potential and contribute significantly to the success of his business. I have worked for Walmart for over 28 years and as a Market Manager, overseeing 10 Walmart stores with over 3,000 employees, I have encountered countless individuals and have observed many professional trajectories. Robert stands out as someone who not only meets but exceeds the criteria of an exceptional professional. His commitment to his work and his exemplary performance have made a lasting impression on me.
What truly sets Robert apart is his exceptional customer-oriented approach. He understands the importance of exceeding client expectations and his ability to connect with clients and build lasting relationships is unparalleled. His track record of securing repeat contracts with clients is a testament to his proficiency in this area.
I have the utmost confidence in Robert Hall and his capability to excel in any position within your organization. I trusted him enough to recommend my own family to work for him, a testament to the trust I have in his character and professionalism. I believe that his integrity, loyalty, dependability, leadership skills, and customer-centric approach will make him a valuable asset to your team. Please feel free to contact me at ad5mhj@r.postjobfree.com or 361-***-**** if you require any further information or have additional questions regarding Robert Hall. I wholeheartedly endorse him for any position and I am certain that he will prove to be an invaluable addition to your organization. Thank you for considering my recommendation, and I look forward to seeing the positive impact that Robert can bring to your team.
Sincerely,
Nick Salazar
Market Manager, Walmart
ad5mhj@r.postjobfree.com
4109 S Staples St
Corpus Christi TX 78411
Office 1-361-***-****
Cell 1-361-***-****
November 1, 2023
To whom it may concern:
It is my absolute pleasure to recommend Robert Hall. Robert and I have been friends for over 30 years. Robert is honest, dependable, and incredibly hardworking. He always displays a high degree of responsibility and ambition. Robert is someone who can remain calm while handling high-stress situations with professionalism. Robert’s good judgement and mature outlook ensure a logical and practical approach to his endeavors. He is definitely a leader while also being a dependable team player. He has demonstrated these qualities over the years with his ability to run his family business. In summary, Robert would be a great asset to any organization, and I am happy to give him my wholehearted endorsement. Please feel free to contact me if you want to discuss Robert’s character further. I’d be happy to expand on my recommendation. Best wishes,
James Drew Baker
Owner/Operator (retired)
Adventures/USA
Lubbock, TX
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