Customer Care Service

VIRGINIA MARTINEZ

Houston, TX ***** – 832-***-****

ad5mg4@r.postjobfree.com

Core Strengths

Energetic work attitude Strong organizational skills Courteous demeanor Active listening skills

Customer Service Expert Sharp problem solver

Work Experience

VXI January 2023 to Present

Customer Care Agent

Houston, TX

Provides customer assistance with accounts. Assisted pharmacists with processing claims, verified members accounts, coverage and checked on eligibility, etc. Assurant May 2022 to November 2022

Customer Care Rep

Houston, TX

Assisted customers with filing mobile device claims. Continuum Global December 2019 to April 2022

Customer Care Agent

Houston, TX

Answer telephone lines to assist members with placing/cancelling orders, checking order status, pricing of medication, transferring calls to correct departments for further assistance. Seeking employment November 2019 – December 2019

Barri Financial Group September 2019 to November 2019 Customer Service Rep

Houston, TX

Answer telephone lines to assist customers with wire money transfers, canceling money transactions and transferring lines to correct departments for assistance. All this is done in Spanish. First Transit March 2007 to September 2019

Bus Operator

Houston, TX

Inspect bus prior to departure. Drive bus over specified routes according to time schedules, complying with traffic regulations to ensure passengers have a smooth and safe ride. Handle passenger emergencies and disruptions.

Educational background

Lakeshore Technical Institute 1976

General: GED Sheboygan, WI

Some College

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