Customer Service Representative

April Wilson

318-***-**** ad5mf6@r.postjobfree.com *** Cedar St, North Hodge, Louisiana

Summary

Customer Service Representative with two years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.

Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Experience

Startek Farmington, Missouri

Customer Service Chat Agent 05/2021 - Present

My resposibillities are taking chats in helping customers resolve the issue of their services not working. If not able to resolve we schedule a technician to come out. I also help with billing questions, and payments and applying credit if needed. Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority Popeyes Ruston, Louisiana

team member 01/2016 - 06/2016

Working cashier and was asked to be a manager but left due to a high risk pregnacy. Collect payment and handle petty cash

Deliver exceptional customer service through extensive menu knowledge Work alongside a team of [6] people

Carefully hand wash, rinse and sanitize delicate china and stemware for fine dining restaurant Followed proper sanitation methods to clean and disinfect kitchen workstations Train new servers on expectations and procedures

Securitas Monroe, Louisiana

Security Guard 03/2012 - 04/2015

Greeted guests upon arrival and developed trust with regular patrons Successfully prevented vandalism attempt by closely monitoring loiterers and unusual behavior Quickly identified disturbance and took immediate action to prevent escalation; praised by executives and law enforcement

Skills

Call center, Customer service, Customer care

Education

Colorado Technical University Colorado Springs, Colorado Business Administration 02/2019

Graduated with highest honor

Graduated summa cum laude—3.7+ GPA

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