Admin Support / Customer Service
Resume:
Troy Russell
Potterville, MI *****
ad5med@r.postjobfree.com
Over twenty years experience working in a professional business environment. Knowledgeable in all aspects of Microsoft Office and various other software programs. Quickly learn and adapt to new technologies. Excellent attendance record.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant II
Tactis - Washington, DC
October 2022 to October 2023
Provided remote support for clients/patients involved in medical research programs. Virtual interaction with patients, providers, researchers and consortium members via phone, email, text, and live chat. Responsible for daily reports and individual follow up.
Customer Shipping Coordinator (remote, contract position) Monier, Inc. - Century City, CA
March 2022 to September 2022
While working remotely from home, I assisted customers nationwide with any questions, concerns and/ or assistance with domestic and international shipping of high-end parcels.
• Communicated with customers/management via phone, email and online chat.
• Monitored orders online.
• Submitted daily reports
• Uploaded screenshots/photos and shipping invoices/receipts.
Accounts Receivable Clerk (contract position)
CVRM
May 2021 to January 2022
• Originally worked as Security Team Lead, I was quickly promoted to work in the Accounting Department where I assisted with remittance processing of hundreds of monthly payments, often adding new accounts as well.
• With a small team, we ensured correct monetary balancing with bank reports, preparing deposits and timely record keeping.
Senior Partner Support Coordinator (remote position)
WalMart eCommerce
August 2020 to November 2020
• While working remotely, I was in contact with business owners nationwide needing assistance with selling their products online. Assistance could be general questions or problems regarding system errors, legal/company compliance, product listing or image uploading.
• Communication was done via email, online chat and telephone contact.
Accounting Clerk (contract position)
Elwood Staffing
February 2020 to May 2020
• Coordinated with manufacturing locations nationwide to provide accounts payable needs.
• Joined with coworkers to complete and transfer extremely large month-end check runs.
Sales Consultant
CarMax
August 2018 to February 2020
• Assisted customers with auto appraisal, financing and final vehicle purchase.
• Discovered and helped resolve any negative impacts to the sale.
• Regularly worked in the e-office to assist customers via telephone and computer contact.
• Helped facilitate employee meetings and participated in monthly volunteer events. Accounts Payable Clerk
Roof Rx
March 2018 to July 2018
• Greeted customers in-person and over the phone with inquiries regarding open accounts.
• Worked with vendors, office and field personnel to complete and record accounting transactions.
• Responsible for daily account balancing and weekly bank deposits.
Office Coordinator (contract position)
HB Staffing
September 2017 to January 2018
• Coordinated all activities on the eleventh floor of an executive building with sixty-five offices.
• Worked closely with the Director of Operations to assist tenants.
• Scheduled meetings and met with potential new tenants.
Some college in Psychology
UNLV - Las Vegas, NV
High school diploma
Smoky Hill High School - Aurora, CO
Skills
• Over twenty years experience working in a professional business environment. Knowledgeable in all aspects of Microsoft Office and various other software programs. Quickly learn and adapt to new technologies. Excellent attendance record.
• E-Commerce
• Employee Orientation
• Escrow
• Live Chat
• Meeting Facilitation
• Presentation Skills
• Recruiting
• Interviewing
• Administrative Experience
• Technical Support
• Event Planning
• Social Work
• Accounting
• Project Management
• Case Management
• Account Management
• Accounts Payable
• Human Resources
• Research
• Intake Experience
• Employee Relations
• Office Management
• Management
• Help Desk
• Payroll
• Computer Networking
• Active Directory
• Quality Assurance
• Negotiation
• Microsoft Outlook
• Microsoft Excel
• Microsoft Windows
• English
• Clerical experience
• Continuous improvement
• Customer service
• Customer support
• Communication skills
• Typing
• Microsoft Office
• Logistics
• Healthcare (3 years)
• Time management
• Microsoft Word
• Grammar Experience
• Transcription
• Customer service
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Communication skills
• Slack
• Contracts
• Google Suite
• Supervising experience
• Administrative experience
Assessments
Verbal communication — Proficient
December 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Teamwork: Interpersonal skills — Proficient
February 2021
Responding to challenging team situations at work
Full results: Proficient
HR: Compensation & benefits — Proficient
February 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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