Medical Records Customer Service
Resume:
Julie Russell
Hialeah, FL *****
ad5mdb@r.postjobfree.com
Detail-oriented professional able to monitor workflows, perform quality reviews, and ensures the achievement of department goals. Possess attention to detail necessary to retrieve and organize data. Effectively communicates with physicians and staff.
• Academic Honors Recognition / Honor Roll.
• Builds and maintains effective working relationships with partners and customers. Authorized to work in the US for any employer
Work Experience
Release of Information
Stat Informatic Solutions - Orlando, FL
April 2019 to August 2020
ROI - Release of Information
• Processing all medical records
• Reviewed ROI requests for strength according to appropriate state or federal statutes
• Look up medical record numbers, fills out guides and pulled medical records
• Reviewed the requests to determine which records are being requested
• Scanned the medical record and selected the appropriate information to be photocopied Clerical Receptionist- Medical Coder
Path Medical - Miami, FL
August 2017 to April 2019
• Manage the flow of information in the medical facility.
• Schedule exams and appointments.
• Organize paperwork and distribute information via mail, telephone and email. Cashier / Customer Service
Golden Corral - Kissimmee, FL
September 2016 to July 2017
• Processed transactions using point of sale computer system.
• Maintained a clean and welcoming establishment. Provided individualized sales and customer service. Hostess
T.G.I. Fridays - Kissimmee, FL
January 2015 to September 2016
• Served a major role in establishing the atmosphere for guests.
• Courteously greeted patrons and directed them to their tables or accompanied them to waiting areas.
• Ensured surroundings were inviting by making certain serving stations where clean, neat, and stocked. Education
Associate of Science degree in Information Technology Ultimate Medical Academy
2016
Skills
• Health Information Management (HIM)
• Medical Coding (2 years)
• ICD-9-CM
• ICD-10-CM
• CPT
• Medical Terminology Medical Records Management (1 year)
• Electronic Health Records (EHR) (1 year)
• Electronic Medical Records (EMR) Greenway
• Office Management
• Medical Office Procedures (10+ years)
• Insurance Verification
• Master Patient Index Release of Information (ROI) Tracking / Data Analysis
• Anatomy & Physiology
• HIPAA Compliance Imaging Record Technology
• Quality Assurance
• Charting
• Filing (10+ years)
• Reimbursements
• Data Quality (2 years)
• Scanning
• Medical Billing
• Patient Care
• Customer service
• Microsoft Office
• Spanish
• EMR systems
• English
• Medical office experience
• Medical Scheduling
• Data Entry
• Medical Receptionist
• ICD Coding
• HIPAA
• Health information management
• Medical terminology
• Medical records
Assessments
Data Entry: Accuracy — Highly Proficient
April 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Medical Receptionist Skills — Proficient
October 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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