System administrator

PULI VENKATA KALYAN

Dayton, NJ.

*: ad5mab@r.postjobfree.com ): +1-848-***-****

Summary

** ***** ** ********** ****** diverse corporate and international environments, providing market-driven and business focused IT solutions. Driven and detail-oriented AWS Administrator skilled in artificial intelligence and computer language in cloud computing programs. Demonstrated experience in administration and problem solving to improve business strategies. Exceptional communicator with strong leadership and analytical skills.

PROFESSIONAL EXPERIENCE

MP Infotech Corp Princeton, NJ

System Engineer Jun 2023 – Till Date

Maintained user, group, and computer accounts for the MP Infotech Corporation.

Assisted in laptop and desktop Imaging processes, ensuring accurate configurations and setups.

Supported users with Windows 7 and Windows 10-related issues, offering timely solutions and resolutions.

Utilized MS Office applications for various administrative tasks and reporting.

Managed and resolved support tickets in Ticket Remedy, maintaining high levels of customer satisfaction.

Applied troubleshooting skills to diagnose and resolve technical issues effectively.

Monitored all components of the IT infrastructure, including networks, servers, hardware, and applications, in a 24/7 environment using SolarWinds.

Successfully integrated ICMP and SNMP agent nodes for Windows, Linux, and Database servers, alongside network devices within SolarWinds, enhancing network visibility and enabling proactive monitoring and troubleshooting for optimal system performance.

Utilized diskpart for disk partitioning and management tasks.

Implemented and managed NTFS Permissions to ensure file system security.

Conducted network troubleshooting using tracert and netstat.

Managed Windows services using net stop and net start commands.

Configured Share Permissions for file sharing according to security requirements.

Developed organizational units in Active Directory (AD) and managed user security with group policies.

Implement PowerShell scripts to automate wide variety of server/infrastructure tasks.

Patching Windows servers and make sure they are up-to-date via SCCM 2016.

Developed and implemented comprehensive asset management strategies, resulting in a 20% reduction in total IT asset expenditures.

Established and maintained accurate asset inventory records using asset management software, ensuring compliance with regulatory requirements.

Conducted regular audits to track asset utilization, identify underutilized resources, and reallocate assets as needed to maximize ROI.

Collaborated with procurement and finance teams to negotiate favorable contracts with vendors, resulting in significant cost savings.

Managed the disposal process for obsolete assets in accordance with company policies and environmental regulations.

Provide first and second-level help desk support for IT-related technical problems and services.

Responsible for research, testing, documentation, and implementation of multiple projects.

Installed, configured, and managed Internet Information Services (IIS) on Windows Server platforms.

Deployed and maintained web applications on IIS servers, ensuring compatibility, scalability, and performance.

Implemented rewrite rules for customers based on the requirement.

Monitored server logs, analyzed traffic patterns, and optimized IIS settings to enhance website performance and user experience.

Collaborated with network engineers and security analysts to implement firewall rules, intrusion detection systems, and other security measures to protect IIS servers from cyber threats.

Provided technical support and troubleshooting assistance to end-users and IT staff regarding IIS-related issues and inquiries.

eProductivity Software (ePS) Bangalore, IN

System Administrator Oct 2010 –May 2023

Maintained user, group, and computer accounts for the ePS network.

Developed organizational units in Active Directory (AD) and managed user security with group policies.

Developed project plan, to migrate domain from Windows 2008 to Windows 2016.

Design and implement PowerShell scripts, batch & VB scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities.

Provided third level help desk support for problems relating to Active Directory.

Proficient in diskpart for disk partitioning and management.

Experienced in utilizing tracert for network troubleshooting and analysis.

Skilled in utilizing netstat for network monitoring and analysis.

Proficient in executing net stop and net start commands for managing Windows services.

Knowledgeable in configuring Share Permissions for file sharing.

Experienced in managing NTFS Permissions for file system security.

Collaborated with cross-functional teams to resolve complex technical issues and ensure customer satisfaction.

Backup administration for file level restore (Between Primary -to–DR Location).

Patching Windows servers and make sure they are up-to-date via SCCM 2016.

Creating/expanding volumes in NetApp based on the requirement.

Provided technical support to clients regarding software products, addressing inquiries and troubleshooting issues promptly and effectively.

Demonstrated ability to learn and master software functionalities through proactive study and experimentation.

Contributed to the implementation and management of McAfee Endpoint Encryption/Anti-Virus solutions.

Expertise in administering Active Directory. Managing User and Groups. Pushing Group Policies to Organization Units.

Managed and administered multiple enterprise-level SQL Server databases, ensuring high availability and optimal performance.

Designed and implemented database structures, including tables, indexes, views, and stored procedures, to support application requirements.

Monitored database performance using tools such as SQL Profiler, PerfMon, and third-party monitoring solutions, and implemented performance tuning techniques to optimize query execution and reduce response time.

Implemented database security measures, including user access controls, role-based security, and encryption, to protect sensitive data.

Planned and executed database backup and recovery strategies, ensuring data integrity and minimizing data loss in the event of failures.

Resolved database-related issues promptly by analyzing and troubleshooting performance bottlenecks, connectivity problems, and other database errors.

Collaborated with cross-functional teams, including developers and system administrators, to ensure seamless integration of applications with the database environment.

Conducted regular capacity planning and implemented scalability measures to accommodate growing data volumes and user demands.

Developed and maintained documentation related to database configurations, processes, and procedures.

Troubleshooting Virtual Machine issue like CPU/Memory load, Network Latency, Snapshot consolidates, Datastore Latency.

Allow/block IP/ports and creating access rules and troubleshoot problems by checking firewall logs.

Adept in designing Veeam architecture diagram which suits our environment, installing & configuring Veeam backup/Proxy servers/Agents according to specific settings for security and streamlining data flow. Performing restores and troubleshoot all types of backup errors. Partaking in many DR-tests (Every Quarter) and conducting DR test for various CLOUD application servers.

Hands on experience in IIS (Internet Information Services Manager) & Load balancing (F5). Abilities using PowerShell to automate the routine tasks.

Setup & Managing Windows Servers on AWS using EC2, Security Groups, VPCs, ELB, RDS, IAM and SSL.

Managing AWS VPC, Subnets; make connection between different zones; Blocking suspicious IP/subnet via ACL.

Create and Managing buckets on AWS S3 and store db and logs backup.

Setup databases on AWS RDS or ECS instances as per requirement.

Managing AMI/Snapshots/Volumes. Upgrade/downgrade AWS resources (CPU. Memory).

Creation of POCs and architecture for upcoming engagements.

Experience designing and building web application environments on AWS.

Resolving network issues and running test scripts and preparing network documentation

Provided internal end-user support on the application

Migrated virtual machines and applications from the private cloud to AWS.

Implemented event-driven automation for quick respond and incidents remediation actions reducing MTTR by 20% using Amazon CloudWatch.

Managed and maintained MySQL and RDS databases, ensuring optimal performance, security, and data integrity.

Designed and implemented efficient database backup and recovery strategies, reducing downtime by 30%.

Collaborated with development and operations teams to troubleshoot database-related issues and optimize query performance.

Implemented access control policies and encryption mechanisms to enhance database security.

Worked with various ticketing systems (e.g., JIRA, Zendesk) to prioritize and track database-related tasks and incidents.

Conducted regular database performance tuning and optimization, resulting in a 20% improvement in query response times.

Extensive experience in managing company's cloud (VMware infrastructure environment with 20+ ESXi servers,1500 plus virtual machines) & AWS cloud presence and structure. They enforce and update policies for how employees and users access cloud facilities; establish security protocols and policies; monitor and ensure uptime; and assess the need for technology updates.

Deft in-service delivery, dealing servers, building online applications, risk assessment, quality checks, shared services and infrastructure maintenance, and strong ability to develop roadmaps for digital technology transformations through people, process & technology enabling functions.

Successfully reduced operational costs by 17% through detecting and decommissioning unused hardware resources.

Evaluated and improved data governance policies and procedures.

MAJOR PROJECTS:

Worked to build out public access for customer applications.

oCreating new allow/deny rules in checkpoint firewall. Enabling source/destination/port details based on customer requirement.

oReview firewall logs to troubleshoot issues with communication between servers.

oResponsible for creating Public/External IP for server (NAT) in firewall.

oCreating of nodes and setting up redirections using irules/datagroups in F5 load balancer.

oInstalling SSL certificates & change configuration for TLS settings and weak ciphers in F5 load balancer.

oImplemented regular alerting and monitoring of network performance.

oStreamlined the process of accessing PostgreSQL database for customer by enabling NAT access/hba.conf based on service TCP ports. So, customer can access database using API calls.

oCreated a workflow process (includes ISP, routers, firewalls, app servers, db servers) on how customer can access websites hosted on servers.

oBuilt a fileserver in which customer data is stored. Provided required access so that each customer can access relevant folder. This eliminates cross wiring of data.

Migrated customer servers including data from private cloud to AWS cloud.

oBuilding the road map as well as infra designed in AWS. Deploying Instances (Load and Time based) in OpsWorks and EC2, changing Instance Types, upgrading RDS (My-SQL), S3 buckets, Creating Alarms in Cloud Watch, worked on IAM roles, User Groups, Creating Policies. Ensure that the correct users can access only the data they are permitted to access using Identity Access Management (IDAM).

oWorked on creating Subnets, Security Groups, NACL, Elastic IPs & Load Balancer (Target Groups).

oDeploying & Managing Different OS flavor (PRD, QA DEV) Environment in AWS.

oPerforming EFI Application migration to AWS cloud.

Migrated 1:1 application server (Windows 2012) to multi-tenant server (Windows 2019) platform (1:10).

oCreating base server with multi-tenant application installation.

oMigrate app data and database (Postgres) to MT servers and update configurations (license, backups, file upload path etc).

oSetting up dropbox to sync files with customers location.

oUpdating firewall rules based on customer requirement.

Migrating all SQL servers (SQL 2008/2012/2014) to latest version (SQL 2016/2019).

oCreated a plan to standardize version of Database Engine/Servers.

oOrganized schedule maintenance windows for database migrations.

oDirected team on DB migrations to ensure no data loss and successful migration.

Installed/Configured SCCM 2016

oDesign recommendations and Installation prerequisites.

oSQL installation and configuration.

oApplication catalog web service/website point/distribution point/endpoint protection installation.

oFallback/management point/reporting service/software update point installation.

oConfiguration of Boundaries/client setting/Discovery methods.

oConfigured Backup & Restore task.

oCreated collections for all servers (based on the environment – dev/qa/prd).

oCreated package and schedule patching on all Windows servers during maintenance windows.

oWorked and created documentation for team members, so they can start using the tool.

Monitoring tool migration from Sitescope to Zabbix.

Application Ownership.

Qwest Software Service (Century Link) Bangalore, IN

System Administrator May 2010 – Sep 2010

Administering Active Directory. Managing User and Groups & DNS.

Diagnose and troubleshoot technical issues, including account setup and system configurations.

Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.

Set up workstations and laptops for new employees; configured systems, network connectivity, installed and tested software. Creating a test Environment for Production Team to test their applications.

Installed various software packages using Remote Installation services and manual configuration.

Assisted in the development of asset management policies and procedures to standardize asset tracking processes across the organization.

Conducted regular reviews of software licenses to ensure compliance with licensing agreements and minimize the risk of audit penalties.

Provided support to end-users regarding asset tracking systems and procedures, resolving issues and answering inquiries in a timely manner.

Coordinated with IT teams to schedule and perform hardware and software inventory audits, identifying discrepancies and taking corrective actions as needed.

Prepared reports and presentations for senior management, providing insights into asset utilization trends and recommending strategies for optimization.

Created a systematic method that improved trouble ticket processing time from one week to within several hours. Personally, provided technical support and training for up to 40 users. Created and edited documentation for installation and training manuals.

Electronics for Imaging (efi) Bangalore, IN

L1 System Support Analyst Feb 2008 – Apr 2010

Installing and Administration of SCCM 2016 for applying the latest windows and security patches to all the servers.

Created and Managed separate VMware clusters like QA, Development and Production.

VM Servers build & rebuild (Deploying the New VM from the Template & Cloning an Existing VM) as per the request through change management process and Performing Storage/LUN migrations.

VMware tools upgrading & creating and handling resource pools and adding VM’s into the resource pool.

Backup administration using Veritas NetBackup for file level restore (Between Primary -to–DR Location).

Migrated patching tool from Shavlik to SCCM

Responsible for research, testing, documentation, and implementation of multiple projects.

Proficient in asset management software such as ServiceNow.

Strong understanding of IT procurement processes and contract negotiation.

Excellent analytical and problem-solving skills.

Effective communication and interpersonal abilities.

Thorough knowledge of regulatory requirements related to asset management.

Worked on monitoring utility tool like Site scope, Monitis.

IBM India Private Limited Bangalore, IN

Sr. Customer Support Associate Jul 2006 – Nov 2006

Proactive and dynamic Leader, a results-driven leader with hands-on expertise in the implementation of IT processes, IT infrastructure planning that meets customer requirements provides leadership, direction and oversight to teams.

Competent in aligning business strategy and IT, renovating the organization model to achieve key objectives such as enhanced customer focus, seamless end-to-end supervision, cost optimization and integrated service capability

Worked on Network Monitoring Tool: Solar Winds (CPU Gauge) - The Solar Winds CPU Gauge will monitor the CPU Load on Windows 2000 machines, as well as Cisco routers and switches.

Worked on Backup Tool: Handy Backup 4.0 – It’s designed to backup all of your important data. It can backup to drives on your network, your FTP site, as well as to CDs. And it can span CDs so your backups aren't limited

Worked on Recover Software: Undelete Software - It can recover deleted files from hard drives, floppy disks, Zip drives, USB external drives, digital camera cards, and more.

Tata Elxsi Limited Bangalore, IN

Executive – IT Nov 2003 – Jul 2006

Provide first and second level remote support, telephonic technical support to corporate and field office personnel for computer hardware, software, and networks. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.

Responsible for support of a large number of desktops, laptops, printers, and peripherals, along with a wide variety of software including word-processing, spreadsheet, database, emulation, and e-mail packages.

Worked on BS7799: Job involves the responsibility for developing, implementing and assuring security policies, processes, tools and architectures that encompass: Risk management, Security incident & issue management, Security integrity advisory processes, Security status checking, Audit support.

Managing of VSS (Visual Source Safe), Installing MacAfee Anti-Virus product & maintained BUGAWARE tool with ACESS as database.

TECHNICAL SKILLS

Windows 2012/2016/2019 Administration

VMware vSphere/Virtual Center Server/ESXi Server/Converter

AWS (Amazon Web Services), Azure Administration

Database Administration (SQL Server/Postgresql/MY-SQL)

IIS Administration

SCCM Patching Tool

Active Directory (Domain Controller)

Cisco ASA, Check Point Firewall & F5 Load Balancer

Network Monitoring Tools (Site Scope, Zabbix)

Veritas & Veeam Backup/Replication

Basic Linux Administration

Problem-Solving

Basic knowledge on automation and Scripting

Documentation

EDUCATION

Diploma in Information Technology from Nettur Technical Training Foundation, Bangalore, India (2000 - 2003)

Board of Intermediate Education from Sri Srinivasa Junior College, Vuyyuru, India (1998 - 2000)

Secondary School Leaving Certificate (SSLC) from Vuyyuru Public School, Vuyyuru, India (1998)

ADDITIONAL INFORMATION

AWS Certified - KZJ673B25MBQ14KN (valid till 03rd Sep 2025)

Won Extra Mile award (Q2-2005)

Won RSU (Restricted Stock Unit) award (Q3-2017)

Migrated EFI website from Foster City (US) to Pittsburg (US) data center

Best deployment award (for deploying DSF (Digital Storefront) application) (Q1-2016 & Q3 2016)

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