Customer Service Quality Assurance
Resume:
Paul Nelson
QA/QC Tech
Omaha, NE *****
ad5m8p@r.postjobfree.com
Professional with 15+ years of experience in IT/ Development/ Customer service and 7+ years in leadership seeking to further my career. Desire toproduce quality on time results, learn new practices, and become an asset.
Ability Summary
• Read prints specifications, follow designs, and work directly with upper-management.
• Experience working with datacenter, switchgear, fiber, copper, and wireless.
• Extensive customer service in busy work environments while under deadlines.
• Strong ability to adapt in any work environment and maintain professional objectives.
• Proficient in; Mac OSX, iOS/Android, Microsoft, Excel, Windows 7-12, BIM, Autodesk, understanding of software architecture with the willingness to learn and adopt existing standards. ISO 9001 trained. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
QA/QC Tech
PCX/E2/Facebook - Omaha, NE
January 2018 to June 2020
Clayton, NC
• Overviewing infrastructure assembly of power equipment quality (switchboards, PDUs, and basic hardware). Testing data rooms, and fiber optic specifications of client (DCC standards).
• Reporting to mechanical and electrical engineering for production inconsistencies and concerns, based on prints and specs from clients.
• Follow-up of site/customer requests for modifications or errors in assembly, while providing full documentation reports.
• Identify and thoroughly track issues in a comprehensive database for quality assurance of metrics from manufacturing plans, field-test, and change-orders.
• Inspect installation to determine and report cost reduction analysis. Senior Advisor
Apple Inc - Cupertino, CA
July 2012 to June 2017
• Maintained privacy of Account Security in professional appearance for the company's confidential integrity.
• Specialized in Mac and Windows based operating systems/equipment (and iOS/Android) diagnostic and collection of new software releases.
• Cellular network diagnostics and operations of GSM /CDMA systems globally.
• Maintained priority field-accounts for hardware equipment installment/setup to software support diagnostics.
• Travel for face-of-company representation in business service accounts including assessments and compensation to clients.
Clinical Design Specialist
Celerion - Lincoln, NE
December 2008 to July 2012
• Designed phase I-III of pharmaceutical clinical trials in a global multi-site facility.
• Consulted with the Project Managers and Directors, planned resource allocation and assigned projects/ tasks accordingly.
• Assisted Study Managers, Directors, and Clinical Data Management in the planning, directing, and managing of the clinical database design and maintenance process of studies.
• Reviewed client protocols and associated reference materials and develops the database design project timeline for approval.
• Maintained database design timelines.
• Promoted good project management practices of clinical study specific demands, while following all SOP's.
• Followed-up on regulatory requirements in data-entry, industry trends, milestones, and best working practices in data management.
Clinical Study Analyst
Celerion - Lincoln, NE
January 2011 to July 2011
• Conducted open ended internal analysis of managerial and global study events and operational detail of current and past clinical trials.
• Provided statistical programming support to the project team for analysis and reports of clinical data in early clinical research studies.
• Developed, maintained, and processed SAS programs for standard studies that create; edits to clinical checks, data sets, statistical analyses, tables, figures, and electronic data transfers.
• Assisted Senior Data Analysts and Biostatisticians with highly complex projects and perform peer Quality Control functions for output using data from studies with similar characteristics.
• Ensured strict compliance with study protocol and department procedures. Education
Bachelor's in Human Biology
Chadron State College - Chadron, NE
2003 to 2008
Intermediate School Education in Graphic design
Dana College - Blair, NE
2000 to 2002
Skills
• Quality Control (7 years)
• QA (7 years)
• Quality Assurance (7 years)
• iOS Development, OSX operating systems, Microsoft office, etc (10+ years)
• Android
• iOS (10+ years)
• Java
• Clinical Trials (4 years)
• Clinical Research
• User Interface (UI) (10+ years)
• Mechanical knowledge (10+ years)
• Power tools (10+ years)
• Carpentry (6 years)
• Customer service (10+ years)
• Cabling (7 years)
• Fixture installation (7 years)
• Fiber splicing (3 years)
• 10 key typing (10+ years)
• Diagnostic evaluation (10+ years)
• Operating systems (10+ years)
• Heavy lifting
• Analysis skills (10+ years)
• Customer service
• Research
• Training & development
• Project management
• Telecommunication
• Quality control (10+ years)
• Database design
• Front desk
• Computer networking (10+ years)
• Quality assurance (10+ years)
• Data analysis skills (10+ years)
• Help desk (10+ years)
• Typing
• Android (10+ years)
• ISO 9001
• Mac OS
• Windows (10+ years)
• VoIP
• Network installation (10+ years)
• iOS development (10+ years)
• Assembly (10+ years)
• Supervising experience (8 years)
• Clinical trials
• NEC
• Clinical research (3 years)
• Laboratory experience (8 years)
• Software architecture
• Continuous improvement
• Security (4 years)
• Carpentry (10+ years)
• Construction (5 years)
• Sales
• Microsoft Office
• Maintenance (10+ years)
• Equipment repair (5 years)
• Computer skills
• Schematics
• Basic math
• Rhinoceros 3D
• Account management
• Microsoft Excel (8 years)
• Data entry (10+ years)
• QA/QC (7 years)
• Microsoft Word (10+ years)
• Math (10+ years)
• Medical records
• Smartsheet
• Horticulture (3 years)
• Technical support (10+ years)
• Precision measuring instruments
• Test automation
• Automotive repair (3 years)
• Forklift (4 years)
• Analytics (8 years)
• Organizational skills
• Communication skills
• Manufacturing
• Leadership (7 years)
• Cash register
• Cash handling (8 years)
• BIM (2 years)
• Management (8 years)
• Electrical experience (10+ years)
• Plumbing
• Mechanical knowledge
• Appliance repair (10+ years)
• Industrial maintenance (5 years)
• Materials handling
• Outdoor work (8 years)
• Landscaping
• Excavator
• Commercial cleaning
• IT (10+ years)
Certifications and Licenses
ISO 9001
Present
Driver's License
CompTIA Security+
Assessments
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Mechanical knowledge — Proficient
June 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Delivery driver — Proficient
June 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Technical support: Customer situations — Proficient March 2024
Responding to technical support situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Completed
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Completed
Work motivation — Proficient
December 2023
Level of motivation and discipline applied toward work Full results: Proficient
Technical support — Proficient
March 2024
Performing software, hardware, and network operations Full results: Proficient
Basic maintenance and repair — Proficient
January 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Basic computer skills — Proficient
January 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Since the pandemic I started field work installing, removing old networks and upgrading to new hardware and software. I worked mainly low voltage, with a bit of customizing of fixtures and light construction of private residents and larger projects such as remodels of Menards, CVS, Walgreens, and Walmart with contractors.
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