Los Angeles Front Office
Resume:
Shanna
Kraaijeveld
Los Angeles, CA. 90057
Phone: +1-305-***-****
Email: ad5m86@r.postjobfree.com
OBJECTIVE Director of Operations Role within Luxurious Boutique Hotel or Travel Company. EXPERIENCE 2023 – Present Sonder Hospitality Inc. Los Angeles, CA Short-term rentals such as apartment hotels in 40 cities, 10 countries and growing. Director Of Operations Downtown Los Angeles
Acting General Manager and Operations Director for two DTLA properties. Opened September 2023 & Opened December 2023.
Manage FOH & BOH team at both DTLA properties
Work closely with Landlords, Revenue Management, Sales Marketing Team for LA Market to best promote the two DTLA properties
Responsible for driving room revenue, guest satisfaction, associate satisfaction, training, negotiation with vendors, and negotiations with LL 2021 – 2022 Pendry West Hollywood Hotel Los Angeles, CA Boutique 149-room hotel and rooftop bar, restaurant and pool in the Hollywood Hills of Los Angeles.
Director Of Front Office
Acting as Hotel Manager in absence of GM and ADOR.
Supervise Guest Experience Associates: GEA’s, Bellman, Reservations Coordinator, Doorman, Valet & MOD’s.
Responsible for FO schedule, payroll, training & managing SOP’s.
Responsible for driving revenue room revenue, guest satisfaction, associate satisfaction, maintaining #1 position on Trip Advisor. 2019 – 2021 The Hollywood Roosevelt Hotel Los Angeles, CA Iconic and historic hotel located in the heart of Hollywood Blvd. Front Office Manager
Reported to the General Manager and Director of Rooms.
Supervised Front Office: FDA’s, Bellman, Rooms Controller & MOD’s. Responsible for FO schedule, ADP and Payroll, training & SOP’s
Responsible for OTA, TA & Revinate survey responses & Service Recovery.
2018 - 2019 SIXTY Beverly Hills Hotel Los Angeles, CA Boutique 107-room hotel and rooftop bar in the heart of Beverly Hills. Front Office Manager
Reported to the General Manager.
Responsible for FO schedule, ADP and Payroll, training & SOP’s Responsible for OTA, TA & TrustYou survey responses
Assisted VIP guests’ requests, Amenity and VIP Program. 2018 The Standard Downtown Los Angeles, CA Famous Hotel and Rooftop Bar in Downtown Los Angeles.
Assistant Front Office Manager
Reported to the Rooms Director.
Responsible for FO schedule, TimePro and Payroll.
Responsible for OTA reconciliations.
Assisted VIP guests and handled guest concerns.
Managed site inspections for sales team.
2016 - 2018 The Standard Spa Hotel Miami, FL World renowned hotel and spa in South Beach on the intercoastal in sunny Miami Florida. Front Desk Supervisor / Assistant Front Office Manager
Reported to the Rooms Director.
Responsible for FO schedule, TimePro and Payroll.
Responsible for training new hire and interns.
Assisted VIP guests and handled guest concerns.
Managed site inspections for sales team.
EDUCATION 2008 - 2012 InHolland University Amsterdam, NL B.A., Tourism Management
Minor in Hospitality and Service
Minor in Psychology at Work
SKILLS Google, Microsoft Office, Opera, Opera Cloud, HOTSOS, GoConierge, Salesforce, Relay, Slack, ADP, TimePro, Workday, Coupa, Birchstreet, Medallia, OTA Property Manager Platform (booking.com, Experia) INTERESTS Crossfit, hiking, canoeing, HIIT workouts and beach tennis. LANGUAGES English, Dutch, Spanish & Papiamento.
REFERENCES Upon request.
Contact this candidate