Administrative Assistant Customer Service

Georgette Helton

*** ****** ***** ***** **** Roanoke, VA 24017 540-***-**** ad5m4o@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by 9 years combined healthcare industry and administrative experience. Follows policies, procedures, and guidelines to ensure consistent quality.

Regarded as a natural people person with strong interpersonal communication skills

Promote teamwork through demonstrated behaviors, leadership, and effective communication

Pay close attention to detail to ensure accuracy and maintain compliant documentation

Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook)

EPIC Cloud Based EMR.

Typing Speed: 55 WPM

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2021

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2020

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

LewisGale Medical Center / HCA Healthcare – Salem, VA 06/2021 – Present

Medical Office Specialist/ Administrative Assistant

Answer inbound and make outbound calls and greet and communicate with patients and providers.

Lead operator in front office responsible for patient check-in and check-out procedures.

Update patient demographics, verify insurance, collect co-payments, and process claims.

Manage pre-authorizations and referrals for new patients.

Ashley Home Store – Roanoke, VA 04/2020 – 03/2021

Finance Associate / Customer Service Representative

Processed furniture orders, collected payments, and handled extended warranties

Filed paperwork and ensured accurate data

Answered inbound phones, made outbound calls, and provided outstanding customer service

Completed data entry, handled confidential information

Made sales and overviewed billing statements for any outstanding balances

Carilion Clinic – Roanoke, VA 10/2018 – 03/2020

Clinical Associate / Nurse Aide

Monitored oxygen levels and performed EKGs

Ordered medical supplies, took vital signs, and documented services provided

Abided by HIPAA regulations to ensure confidentiality of private information

Took vital signs and assisted with activities of daily living

Provided wound care and monitored medications and insulins shots

Checked blood sugar levels and provided companionship and personal care

Documenting services provided on computer using EPIC Cloud-Based EMR

Private Duty Care – Roanoke, VA 02/2013 – 07/2017

Home Health Aide

Provided personal care tasks – hygiene, feeding, and ambulation

Reported changes in client condition, handled light cleaning duties, and documented services provided (patient condition and activities) on paper

Prepared and served meals, accompanied client to appointments, and helped with wheelchair transport

Scheduled appointments and assisted patients with appointments and activities

Dr. Newman & Blackstock – Roanoke, VA 11/2011 – 11/2013

Insurance and Claims Representative

Answered inbound phone calls, set up new patient accounts, and filed insurance claims

Verified Medicare and Medicaid insurance coverage

Completed billing duties and acted with discretion when handling confidential information

Made outbound calls and entered data on a computer system using EPIC Cloud-Based EMR

HSN – Roanoke, VA 03/2009 – 11/2011

Remote Customer Service Representative / Team Lead

Communicated with customers via inbound phone calls

Processed sales orders, opened new accounts, and performed troubleshooting

Monitored sales calls and provided coaching as needed

Trained new team members, handled billing calls, performed data entry, and handled personal information

Prior Work Experience

Air Cable America Human Resource Assistant 2007 – 2009

Cigna Healthcare Remote Medical Office Reviewer / Auditor 2006 – 2007

Child Support Enforcement Front Office Administrator 2004 – 2004

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