Systems Engineer Technical Support
Resume:
ANDRE VAN HAUSEN 702-***-****
ad5m4l@r.postjobfree.com
Round Rock, TX 78681
SYSTEMS ENGINEER
Systems engineer with 20+ years of experience, accustomed to fast-paced, complex, environments with varied technologies. Specialties include operating system software, TCP/IP network design, application configuration and integration of information systems in network environments, disaster recovery planning, backup management and computer networking. As a veteran of the United States Marine Corps, I leveraged skills, discipline and knowledge obtained from multiple positions to work in and build teams while maintaining fruitful relationships with co-workers and customers. PROFESSIONAL EXPERIENCE
SYSTEMS ENGINEER 09/2022 - Present
State of Texas – Land Development (My3Tech)
Responsible for providing 2,500+ onsite & remote government employees with technical support for their devices, applications & software. Provisions computers for deployment to new employees & loaner systems for temporary use. Provisions user accounts to ensure proper permissions. Develops knowledge bases to facilitate effective practices for the support team. Manages all assets to ensure devices are accounted for.
• Support 2,500+ employees and contractors with their technical issues that allowed for an efficient & effective environment for employees that need assistance in-person and virtually utilizing VMware.
• Utilized OTKA, Zenworks and Meraki to manage user devices and applications.
• Provision hardware, software & user accounts utilizing Active Directory.
• Provision & manage user documents & retention within SharePoint.
• Create online knowledgebase that offered guidance to technicians on troubleshooting various problems for user and devices.
SENIOR INFRASTRUCTURE MANAGER 10/2011 – 09/2023
United Technologies Corporation
Responsible for configuration & deployment of diverse systems with an array of hardware and software to include servers, laptops, mobile devices, & printers. Instructed & supported clients in equipment operation & application usage. Researched and evaluated prospective vendors for applications and hardware to implement the necessary corporate systems & process improvement.
• Led migration of networks with the merger & acquisition of Freightwatch w/ UTC - migration completed 6 months ahead of schedule.
• Created & executed migration plan & managed day-to-day activities (migration of active directory user profiles & email accounts, merged, converted and redirected domains)
• Primary manager of all company assets that included hardware, software and inventory - 600+ laptops, backup equipment and components managed & established license key management procedures for over 60 applications.
• Provided technical support for executive, employees and contractors - created & managed tier support model.
• Created & streamlined employee on-boarding activities creating Powershell scripts to facilitate automated computer system imaging.
ANDRE VAN HAUSEN 702-***-****
ad5m4l@r.postjobfree.com
3921 Cole Valley Lane
Round Rock, TX 78681
SYSTEMS ENGINEER
SYSTEMS SUPPORT TECHNICIAN 12/2010 – 10/2011
County Clark School District
Responsible for supporting staff & students through network administration. Developed & implementated network efficiency plans for Wi-Fi, remote & network access. Diagnosed & repaired networks across multiple facilities utilizing various technologies. Managed client access points, configuration of foundry POE switches as well as APC installation configuration & replacement. Direct and remote management of Cisco switches, routers & blades. Deployed, tested & mounted infrastructure components.
• Managed escalations from tier 1 support technicians to ensure availability of internet and systems in remote sites to include data and hardware.
• On-demand visits to remote sites to assist and train tier 1 support technicians procedures for over 60 applications.
NETWORK ADMINISTRATOR 06/2008 – 12/2010
Sparkplug Communications
Managed network systems & services to provide small business clients with best in class networks reducing latency & improving speed & efficiency. Developed & managed disaster recovery plans to support corporate infrastructure activities. Managed technology to include updates & upgrade of network equipment, enterprise VOIP configuration and exchange server management. Managed point-to-point technology client consultations, installation alignment, troubleshooting, repair & integration of wireless radio transmitters & receivers. Conducted client training sessions on use of hardware and software applications.
• Setup technology access points for the business that reduced network and Wi-Fi latency.
• Setup surveillance cameras to monitor and track facility entrances that enforced remote employee accountability for work hours and reduce theft saving the company ~ $10,000 annually in lost equipment.
RELEVANT SKILLS EDUCATION & CERTIFICATIONS
• Infrastructure Associates of Arts
• Hardware & Software University of Reno Nevada
• Networking
A + Certification
• Asset Management
• Integration
Microsoft Certified Systems Engineer (MCSE)
• Information Security
• Systems Design
IT Infrastructure Library Certification (ITIL)
• Communication
• TCP/IP
United States Marine Corps
• Decision-Making
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