Customer Service C A

GLORIANN STANGLE

C e r t i f i e d M e d i c a l A s s i s t a n t

Crystal Lake, Illinois 847-***-**** ad5m3v@r.postjobfree.com OBJECTIVE

Attentive and detail-oriented team player eager to utilize previously acquired skills in customer service, leadership, and medical terminology to develop a new level of knowledge in the insurance industry. E D U C A T I O N — E XPERIENCE

Certified Medical

Assistant (CMA)

First Institute, Crystal Lake,

Illinois,

June 2021 – Present

High School Diploma

Conant High School,

Schaumburg, Illinois

Graduated: 1988

A p p l i c a b l e

C e r t i f i c a t i o n s

a n d C o u r s e

W o r k

CPR/BLS Certified

Medical Record & Billing

Medical Terminology

HIPPA Compliance

K E Y S K I L L S —

Team Player

Leadership

Internal Training & Onboarding

Communication

Customer Service

Data Entry

Adaptability

ICD-9 & CPT Designations

Microsoft Office Suite

Time Management

Empathy & Compassion

Certified Medical Assistant

Midwest Plastic Surgery Specialist Algonquin, IL May 2021 to present

o Maintain accurate records of over 2,000 patients care, condition, history, progress, and concern within the EHR system while following all HIPPA regulations.

o Provide support and supervision assistance to

surgeon during local surgeries.

o Verified Medical Insurance as well as correctly coded diagnosis and procedures.

o Prepare patients by obtaining vital signs, exam

management as well as updating health record

information.

o Manage daily inbound and out board telephone calls, form completion, data entry and manage appointment scheduling and follow ups.

o Maintain inviting, patient-forward experience to ensure comfortability and educative experience of

patients.

o Facilitates communication between patient, doctor, nurses, external medical facilities, and insurance companies.

Group Fitness Studio Manager

Lifetime Fitness Algonquin, IL March 2001 through February 2020

o Developed and implemented fitness programs

o Recruit, Interview, Onboard, Train, Manage and

Support fitness professionals

o Manage fitness facility, ensuring safe/clean facility and equipment

o Provide individual support in general wellness and equipment

o Pleasantly greet members, create rapport to promote inviting and comfortable environment in which we

used to determine individual fitness needs while

maintaining a private and safe place for the member

Contact this candidate