Customer Service Administrative Assistant, Residential and Commercial

MARY GRACE DAGDAG

**** ***** ** *******, ***** Clara, California, 95054, US • 408-***-**** • ad5m3u@r.postjobfree.com Dedicated clerical team member seeking additional work experience in the [Industry]. These abilities, as well as a strong work ethic, are available. Team player who is polished and precise in handling multi-line systems with high call volumes. Successful in assisting staff with tasks other than those assigned to them, and always willing to pitch in and assist.

[management ] who is self-motivated and has demonstrated leadership, organizational, and customer service skills. Customer service and conflict resolution skills are excellent. Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficien

Recordkeeping and bookkeeping

Data entry

Microsoft Excel

Information compiling

Document control

Social media management

Multi-Task Management

Back office operations

Staff training and development

AS/400

Appointment scheduling

Routing packages

Administrative support

Microsoft Word

Negotiation

Overseeing destruction orders

Customer service

Reading comprehension

Staff management

Marketing tactics

Supervising clerical personnel

Architecture - Bachelor of Science - 1998

University of Santo Tomas - Manila, NCR

Human Nutrition - Some college (No degree)

Integrative Nutrition Health Coach - Vestal, NY

Residential/ Commercial Inspection - Some college (No degree) Inspection Certification Associates - Chicago, IL

Office Administrator - March, 2016 to April, 2023

Yellow (USF Reddaway ) - Santa Clara, Ca

I'm in charge of assisting the Project Manager with day-to-day project administration tasks, such as project filling and document submission to the customer.

Played a key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.

Used advanced administrative and analytical skills in charge of day-to-day operational activities. Helped train temporary workers for special projects, ensuring their readiness, service quality, and efficiency. Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members. Professional Summary

Skills

Education

Work History

Marketing Representative - October, 2015 to April, 2017 Archangel LLC - San Jose, CA

Coordinated with social media, public relations, and other teams to execute product introductions. Spoke with purchasing personnel to figure out what products and services would be in high demand in the future. Proofed and approved promotional material production and printing drafts. Looked at demographic data to determine the best targets, competitor offerings, and persuasion tactics. Worked with internal business divisions, agency partners, and local vendors to ensure that all marketing communications materials were delivered on time and on budget.

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