Customer Service Medical Cannabis

Shana Johnson

Towson, Md *****

ad5m31@r.postjobfree.com

A skilled, experienced professional seeking a Medical Cannabis Associate. To utilize years of customer service experience that can benefit a growth-oriented company. Education:

Certification in Early Childhood Education

Community College of Baltimore County, - Catonsville, MD August 2005 to September 2005

Associates of Applied Science - Computer Electronics TESST College of Technology - Towson, MD

July 2003

Seed Talent

Certificate 2022- Rythm, Verano, Cresco, Dog Walker, Terpenes, Bud-tender Work Experience:

Medical Cannabis Patient Advisor/Receptionist

Peninsula alternative health - Silver Springs, MD

January 2022 to October 2022

• Greeting patients verification of valid identification verification of MMCC allotment and

• expiration dates along with attestation form updates consult on medical cannabis strains

• advise patients on terpenes listen to needs advice on brands and products Take orders update

• products terpene spreadsheet visitor log filing of new patients and update paperwork advise

• patients of MMCC Md laws and procedures

• New patient registration assists with product brand in store pop up’s updating new product

• case displays

Call Center Customer Service Representative

BlueCross BlueShield – Owings Mills, Md

February 2020-

• Handle incoming calls from members, potential subscribers, medical insurance companies’

• internal departments, Case managers, providers, and billing company

• Advised benefits time frames via per plan

• Coordination of Benefits inquiries cases

• Advised subscribers medical claims payment educate healthcare Administration processes

• time frames

• Case management resolution via high volume claim research billing and plan benefits

• Subscriber’s enrollment, claims and appeal pharmacy Caremark third-party vendor

• Generate letters email explanation of benefits generated via outbound email

• Telephone Communication Vision and dental vendors via benefits coverage

• Billing company communication patient liabilities claim abnormalities

• Claim denial billing trends collection status via billing companies’ and provider

• Provider search national, local procedure benefits billing resolution

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