Edward Mwenda
Banking Relationship Manager
Contacts
Tel: +254-***-******
Email:
ad5m25@r.postjobfree.com
Nairobi, Kenya
Skills
Interpersonal skills
Decision making
Customer service skills.
Report writing
Excellent communication
Problem solving skills
Flexibility
Observation skills.
Attention – to– detail
Hobbies
Reading
Socializing
Travelling
Languages
English
Swahili
Kimeru
Profile statement
A logical, hardworking and results oriented individual who is capable to work under minimum or no supervision and as an individual or with a team of people of the same profession. My objective is to secure a position in your organization that offers a challenging opportunity as I resume full responsibility of sharing my acquired knowledge and experience in management, insurance, marketing, shipping, and banking. Work Experience
Relationship Manager – Premier Banking, Ecobank Kenya Limited 2022- to – date
Deliver on agreed individual targets for deposit growth, revenue, profit before tax, product sales and new client growth targets.
Proactively develop client relationships, anticipate and provide solutions to client needs and give the high priority to client satisfaction with responsibility for meeting or exceeding agreed performance targets and objectives.
Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team.
Track and provide weekly reports on portfolio performance at Relationship Manager level.
Ensure full adherence to operational risk and compliance guidelines like Know Your Customer and anti-money laundering measures.
Constant monitoring of credit portfolio to ensure maximum of 3% nonperforming loans.
Relationship Executive, Standard Chartered Bank Nairobi 2019 – 2022
Driving client engagement in line with coverage model.
Engage premium clients by identifying and meeting needs via cross sell of retail banking products. Primarily focus on increasing penetration of wealth and insurance along with improving CASA AUM.
Drive needs-based conversations with clients to provide suitable products. Focus on building relationship via consultative selling approach.
Handle client led product requests triggered via ATL/online pull activities.
Help drive digital adoption among clients.
Support onboarding of premium clients and create a pipeline for upgrade to priority segment.
Branch Sales and Service Executive, Standard Chartered Bank Nairobi 2017 – 2019
Manage and service primarily walk in clients, fulfilling transactional requirements.
Education
Bachelor of Arts Degree
(Government and public
Administration as a major while
English and Kiswahili as a minor
course)
Moi University 1990-1995
Kenya certificate of Secondary
Education
Miathene High School 1989
Kenya Certificate of Primary
Education
Kamaroo Primary School 1985
Trainings
Formal Training in sales
& marketing
Computer packages
(Emmanex Computers)
Certificate of proficiency
in assurance (college of
Insurance)
Interests & Activities
Founder member of
Refugee Welfare Club of
Moi University
Participated in Refugee
Assistance Program –
Participated in a walk by
the club to raise funds for
Refugee children
education on 28th
November 1993
Participated in
international and National
Seminars and
symposiums on refugees
and other club services.
Member of the
Association of Political
Scientists University-
(APSOMU)
Moi University Christian
Union official
Founder member of Meru
University Brethren
Evangelistic Team
(MUBET)
Grow and improve customer’s value and profitability by engaging and deepening existing customer relationships.
Address walk-in existing to bank clients’ sales needs, serve clients on initial request and broaden to next best conversation based on existing to bank analytics,
Direct and educate walk-in clients to use self-service channels, and handle service requests via low counters where requested by clients; actively seek services to sales opportunities.
Effective convert service recovery to sales opportunities. Business Development Executive, Standard Chartered Bank Nairobi
(Business Banking) 2014 – 2017
Acquisition of Business Clients approaching the Bank via online Banking, alliance & other channels.
Acquisition of Business Clients from other lead sourcing channels
Actively engaging Business Clients during the first three months to activate and get them transacting, set them up and educate them on remote channel usage before handover.
Personal Financial Consultant, Standard Chartered Bank Nairobi 2010 – 2014
Manage and service primarily walk in clients, fulfilling transactional requirements
Address walk-in existing to bank clients’ sales needs, serve clients on initial request and broaden to next best conversation based on existing to bank analytics
Effective convert service recovery to sales opportunities. Senior Direct Sales Representative, Standard chartered Bank Nairobi 2004 – 2010
Responsible for creation, development, and sustenance of new consumer banking business through systematic out marketing, presentations and seminars.
Planning and carrying of regular out field itineraries and desk- based prospecting and maintaining up to date reports
Obtaining timely and relevant market intelligence and feedback useful for product development, competitor monitoring and customer service improvement.
Sales and Marketing Manager, Span freight shipping Ltd 2001 – 2003
Marketing of west European container (WEC) lines Services - Exports and imports
Office logistics & Documentation
Credit control/Debt collection, Pan African Trucks & equipment (E.A) Ltd 1996 – 2001
Reconciliation of various customers’ accounts & Debt collection
Determination of those qualifying for credit facility
Preparing and sending monthly statements to customers
Sending demand notes for long overdue accounts
Preparation and handing
over files for defiant
customers for legal
redress.
1986 – 1989
Laboratory Captain –
Miathene High School
Treasurer to Miathene
High School Christian
Union
Active member of
Miathene High Scholl
Science Club
Sales Executive, American Life Insurance Co (K) Ltd 1996 – 1999
Marketing of insurance services in both life and general department
Education Public on the protection services offered by the company leading to successful closures –hence insurance coverage
Servicing of existing Policies & Assisting clients with claims
Further education of the insured persons.
Classroom Teacher, Uringu Progressive College and Secondary School 1989 – 1990
Daily Classroom work-taught English, Kiswahili; and Mathematics
Preparation of timetable
Coordination of extracurricular activities
References
Herman Mwashigadi.
Tel: +254-***-******
Nairobi.
Jackson Adagala
Tel: +254-***-******
Nairobi.
Rose Mutiso
Tel: +254-***-******
Nairobi.