Customer Service Office Administrator
Resume:
Rakhi Cousino
Livonia, MI *****
ad5m1v@r.postjobfree.com
To obtain a position where my knowledge and experience can be utilized within a team-based customer service position
Qualifications and Languages
• Fluent in English, Hindi, and Punjabi
• Proficient in MS Office
Work Experience
Office Administrator/Manager
G2 Secure Staff/ Delta - Romulus, MI
August 2019 to Present
• Plan, coordinate and manage all administrative procedure and system.
• Allocate responsibilities in office space.
• Assess staff performance.
• Provide coaching and guidance to ensure maximum efficiency.
• Ensure the smooth and adequate flow of information within the company. Supervisor and Security Search Trainer/ Manager
G2/United Airlines - Romulus, MI
2019 to Present
• Making sure all staff complies with all Airport and Government Regulations
• Direct the loading and unloading of baggage onto aircraft, ensuring adherence to relevant aviation laws and regulations
• Operating heavy equipment such as, air stair vehicles, baggage tugs with carts, belt loaders, and push back tractors
• Take temperatures of all agents as they arrive for shift.
• Check working stock.
• Briefing agents on international regulations for travel.
• Check flight insight for passenger's status upgrades.
• Designate duties for agents and assignment.
• Assist with international and domestic passenger check in.
• Proficient in checking in passengers through our check-in software.
• Regularly monitor our baggage through Bart. (Baggage Alerting & Reporting Tool)
• Perform morning security search of the jet bridge
• Provided training at other operational locations as requested
• Experienced on the following aircraft types; ERJ-175/170, ERJ-550/700, ERJ-145, A320, CRJ-700/200, Boeing-717-200
Manager
G2/Lufthansa - Detroit, MI
March 2020 to May 2022
Preparation and display of food for lounge customers Scheduling and performance Procedural training and enforcing proper uniform requirements
Ambassador
Clear - Romulus, MI
2017 to 2019
• Ensure the safety of the airport and our members be securing the lane through ID identification
• Promoting and sales of Clear memberships to travelers
• Provide exceptional customer service to our members and prospects Senior Supervisor
Delta Sky Club - Romulus, MI
2016 to 2018
• Assisting customers upon entrance of the Delta Sky Club
• Directed employees with 4 different club locations
• Kept customers updated on flight changes
• Attended to customers requests
• Provide any support needed while visiting the Sky Club Esthetician
Fab Skin Center - Farmington Hills, MI
2003 to 2017
• Assisting customers above entering the salon
• Served support to customers with facial and body waxing, henna tattooing, and body massages Team Lead
SUCCESS MORTGAGE PARTNERS - Livonia, MI
2014 to 2016
• Registered and generated loans
• Provided clerical support to senior processor
• Handled highly sensitive and secure business documents
• Completed employment verifications
Loan Processor
Professional Financial mortgage - Southfield, MI
2005 to 2009
• Analyzed creditworthiness of borrowers
• Audited loans that required hazards, flood and wind insurance
• Performed data entry tasks for settlement
• Prepared and assembled loan documents for processing and closing
• Handled secure documents including credit reports and financial statements. Registration Loan Coordinator
Citi Mortgage - Ann Arbor, MI
2001 to 2005
• Registered Loans
• Prepared and distributed loan files
• Processing incoming documents
• Completed verification for employment
Customer Service Agent
Pfizer - Ann Arbor, MI
1996 to 2001
• Answered multi-line phones
• Assisted with clerical duties including filing and organizing
• Directed customers to appropriate departments
Education
Associates in Business Management
Washtenaw Community College
High school diploma or GED
Skills
• Communication skills
• Analytical
• Multitasking
• Exemplary Customer Service
• Hindi
• Punjabi
Certifications and Licenses
Esthetician License
Food Handler Certification
Contact this candidate