Site Reliability Engineer Site
Resume:
CONTACT
Dubai, United Arab Emirates
ad5m0r@r.postjobfree.com
SKILLS
Incident Response & Management
Prometheus, Grafana, Splunk
Monitoring solutions.
Microsoft Azure Administrator [AZ-
104] trained.
Terraform
CI/CD Pipeline using Jenkins.
Ansible
Python programming
Kubernetes/Docker
Windows & Linux Support
Samreen Ismail Ayaz
PROFESSIONAL SUMMARY
Experienced Site Reliability Engineer with 13 years of proficiency in designing resilient infrastructure solutions and automating processes to ensure optimal performance. Skilled in incident management, cloud technologies, and cross- functional collaboration to drive continuous improvement and enhance system stability.
WORK HISTORY
Senior Site Reliability Engineer 01/2021 – 04/2024 CoreCARD Software DMCC - Dubai, UAE
Execute Incident Response & Management processes for effective handling and resolving of disruptions to restore normal operations swiftly.
Conduct postmortem & Incident Reports for Production outages.
Design, provision, and manage scalable and highly available Microsoft Azure infrastructure services using Terraform Infrastructure as Code (IaC)
Implement Jenkins tool to facilitate continuous integration, and continuous delivery (CI/CD)
Automate the configuration changes using Ansible.
Setup and maintain Kubernetes clusters.
Build the monitoring stack for the applications and infrastructure using Prometheus/Grafana dashboards and Splunk tool for effective monitoring, analyzing, and visualizing large volumes of machine-generated data in real- time.
Lead the upkeep of extensive documentation detailing application, monitoring & support procedures.
Lead the analysis to improve existing processes, procedures, and methods. Senior Site Reliability Engineer 02/2016 - 12/2020 Wirecard Processing FZ LLC - Dubai, UAE
Provision services on Microsoft Azure Cloud using Terraform to host business critical applications.
Design & develop CI/CD pipeline for server deployment using Jenkins.
Responsible for day-to-day operational support of business applications – Incidents, planned changes, Bug Fixes, Upgrades.
Lead Time-to-time analysis of Applications and recommend operational capability improvements.
Lead external and Internal Audits with all necessary evidence handy.
Lead Application Migration, on-boarding & off-boarding of clients.
Lead DR Drill activities to ensure smooth recovery of applications in case of disasters.
Maintain Central Document repository with procedures and standards.
Managed team of 8 members - remote and on-site.
Enterprise Technical Support Engineer 10/2013 - 08/2014 Microsoft India [GTSC] - Bengaluru, India
Delivered remote support for Microsoft Enterprise wide clients on Windows Server technologies, Microsoft Cluster technology, including install/ troubleshoot and maintenance, root cause analysis of cluster issue.
Troubleshoot & resolve No Boot/BSOD issues for Windows server and client machines, Boot sector error diagnostics and resolving bug checks, VSS Stack issues, SCCM OS Patch issues.
Managed about 4-5 critical situation calls per day.
Handled Microsoft Windows Activation KMS/MAK issues, experience on Backup, Storage & Disaster Recovery Technologies, Deployment using Windows Deployment Services and MDT, Memory Management, Windows Registry.
Technical Support Analyst 10/2009 - 06/2013
Mphasis, an HP company - Mangalore, India
Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Active Directory users and policy management, Enterprise-wide applications, hardware, and software installations; Configure and administer Outlook accounts.
Networking (LAN/WAN) troubleshooting, Blackberry and iPhone Enterprise support, operational support in response to monitoring alerts and resolve issues in timely manner.
Managed over 25 customer calls per day.
Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
EDUCATION
Bachelor's degree in Computer Science & Engineering (B.E), 09/2005 - 06/2009 Visvesvaraya Technological University - Belgaum, Karnataka CUSTOM
I hereby declare that the above furnished information is true to the best of my knowledge.
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