Business Process Analyst

Srividhya Rayasam

Bridgewater, New Jersey ***** 908-***-**** ad5m0d@r.postjobfree.com

Summary

Salesforce Certified Administrator(ADM 201).

*Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

LinkedIn URL: https://www.linkedin.com/in/srividhya-rayasam-56817335/ Skills

Salesforce.com Administration

Artificial Intelligence (AI)

Salesforce.com Implementation

Business Process Analysis & Documentation

Jira

Confluence

Salesforce Lightning

Chat GPT

Salesforce Training

Customer Relationship Management (CRM)

User Interface Design

Customer Experience

Analytical Skills

Business Process

Programming Languages HTML,CSS, Visualforce,

JavaScript, jQuery

Integration Tools Data Loader

Salesforce Sales Cloud

Salesforce Service cloud

Salesforce CPQ

Experience Cloud

Financial Cloud

Operating Systems Windows 95/98/2000/2003/XP

/Windows 7/8, OS X

Others Microsoft Office(Word, Excel, Power Point,

Outlook),

Share Point and Webex Meetings

Software QA testing Tools

Database administration

JQuery

Microsoft SQL

MS Visio

Tableau CRM

Data conversion and migration

Quick Learner

Good Communication Skills

Experience

SALESFORCE PROFESSIONAL APPRENTICESHIP 11/2022 - Current Clicked - Remote, New Jersey

I actively participated in a Business Admin and Analyst Team sprint where the scenario was the World Health Organization using Google Sheets and Forms for the Business processes getting transitioned to Salesforce Application. We prepped the information necessary for creation in the Customer Relationship Management (CRM) tool Salesforce.

Demonstrated strong teamwork and leadership skills in a Business Analyst sprint with Salesforce partner, Clicked, leading group presentations and task delegation.

Conducted insightful stakeholder interviews, capturing critical business details and pain points to inform the creation of personas and user stories for given business cases. Utilized Elements.cloud to construct comprehensive current and future state business process maps, in order to visualize concrete improvement areas to the client. Presented comprehensive gap analysis and findings in a simulated stakeholder meeting Worked on Business Process Mapping, User stories and User Acceptance testing. Presented to Stakeholder and once confirmed worked on the Configuration. Built a Web portal for World Health Organization with Experience Cloud and create dan Application from Web to Lead and worked on Approval Processes for the Grant Application Amount Approval / Rejection. Created Users for the Approval / Rejection of the Grant Application . Automated the Approval Processes through Flow Builder to speed up the Grant Application Processes. SALESFORCE BUSINESS ANALYST/ADMINISTRATOR 10/2019 - 10/2022 Talent Stacker - Remote, New Jersey

Collaborated with a dynamic team of certified Salesforce administrators Brandy Morineau, Justin Jones, and Tara Willoughby, SCA. A special recognition and shout-out to our project manager during the experience project, Josie K.. Her guidance and dedication to ensuring the success of every team member played a crucial role in overcoming challenges and reaching our goals.

Here's what we achieved:

Transformed 60+ client requirements into a comprehensive Business Requirements Document (BRD), ensuring clarity and alignment throughout.

Leveraged Lucidchart to meticulously design an Entity Relationship Diagram (ERD), optimizing data relationships and system architecture. Built a customized Salesforce org from scratch, aligning solutions precisely with client objectives. Utilized Salesforce's adaptable features for intricate data handling, configuring four custom objects and two junction objects, while also renaming standard objects to prevent technical debt. Configured permissions and field-level security to safeguard sensitive information. Developed a tailored app to streamline operations and elevate user experience. Designed insightful reports and dashboards, empowering client tracking of key performance indicators (KPIs). Designed intuitive Lightning pages and dynamic forms for enhanced productivity. Implemented field-level security and filters within dynamic forms. Established a guided path for an object, incorporating quick fields. Engineered automation flows to optimize processes and drive efficiency. Established a seamless Web-to-Lead process with assignment rules, enhancing lead management and conversion. Created queue for the incoming cases and assignment to the right queue. Established robust data security measures including profiles, roles, and sharing settings. Implemented validation rules and formula fields for enhanced data accuracy and consistency. CAREER BREAK 05/2006 - 09/2019

NA - Bridgewater, US

Had taken a break to take care of my Son.

ADMINISTRATIVE ASSISTANT( VOLUNTEER) 02/2004 - 04/2006 Optima Technology Partners Inc - Denville, NJ

Worked on MS Office Applications in basic and Advanced Mac preparing Documents, Creating Spreadsheets and preparing Presentations and MS Outlook for sending and receiving emails Worked in intuit Quickbooks to prepare Invoices,Reports to take care of Accounts . Tracked and submitted employee timesheets to prepare for payroll processing. Answered phone calls and emails to provide information, resulting in effective business correspondence Inventoried and ordered supplies for office.

Coordinated appointments, meetings and conferences. Greeted visitors or callers to handle questions or direct to appropriate staffs. Booked flights and reserved hotel rooms to plan and coordinate staff travel. Worked on Google Calendar Scheduling to take care of events, email notifications and reminders and scheduling of important tasks.

Handled Insurance related activities and travel booking for Employees. Participated in Zoom meetings and MS Teams and familiar with technology related software like Google Suite, Monday.com, Expensify and Dropbox.

COMPUTER SCIENCE FACULTY MEMBER- VOLUNTEER 09/1998 - 04/2002 NIIT Technologies - Ballari, Karnataka

Instructed students on use of technology tools and equipment as well as methods for accessing information. Set up and maintained classroom computers and equipment. Planned and prepared lectures and lessons covering areas of information technology such as MS-Office and Computer Languages like c,C++ .

Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Collaborated with fellow instructors to continually improve and refine program curriculum. Created and distributed course syllabus to share course outline with students. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures. Education and Training

Vijayanagar Engineering College - Karnataka, India Bachelor of Science Electronics And Communications Engineering, 08/1998 Activities and Honors

Volunteer Work:

Worked as an Administrative Assistant for Cancer Support Community of New Jersey Worked as a Computer Science Faculty for a Information Technology center named NIIT( National Institute of Information Technology).

Certifications

Salesforce Adminstration Certification (ADM 201)

Accomplishments

Earned Badges working in Trail Head for Salesforce.com Lightning Experience Badges:

Trailhead Ranger Level

Trailhead Link:

https://trailblazer.me/id/vidyalambu2021

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