Customer Service Representative
Resume:
MELISSA D. THOMAS
*** * **** *** ******, IN *****
ad5lvh@r.postjobfree.com
Personable and dedicated Customer Service Representative with extensive experience in the Healthcare industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
WORK EXPERIENCE
Customer Service Representative
08/2018 to Present
Lincare
1601 S. Nebo Rd Yorktown, IN 47396
Asked probing questions to determine service needs and accurately input information into electronic systems. Assessed customer needs and upsold products and services to maximize [Type] sales. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted approximately 25 customers each day with durable medical equipment questions. Receptionist
01/2012 to 04/2019
Mickie's Tax Service
2704 S Walnut St Muncie, IN 47302
Greeted visitors, assessed needs and directed to appropriate personnel. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system. Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Scheduled and confirmed appointments.
Certified Medical Assistant
02/2014 to 11/2017
American Health Network-Spinal Therapeutics and Diagnostics 3570 W Briarwood Lane Muncie, IN 47304
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Organized charts, documents and supplies to maintain team efficiency. Used Nextgen software to process patient payments and update accounts. Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Verified appointment times with patients, preparing charts, pre-admission and consent forms. Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs. Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Contacted pharmacies to submit and refill patients' prescriptions. Educated patients about medications, procedures and physician's instructions. Interviewed patients to verify information, record medical history and confirm purpose of visit. Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Secured patient information and maintained patient confidence by completing and safeguarding medical records. Scheduled appointments for patients via phone and in person SKILLS
" Credit card payment processing " Materials transport " Process optimization " Adaptive team player " High-energy attitude " Quality control " Call center experience " Customer relations " Data evaluation " Courteous demeanor " Problem-solving abilities " Schedule mastery " Clerical support " Microsoft Office expertise
-
10
+
ye
ars
Working with patients - 10+ years
EDUCATION
Harrison College
Bachelor's
Health Care Managment
Muncie, IN
06/2010 to 04/2013
Indiana Business College
Associate
Medical Reimbursement Technology
Muncie, IN
09/2008 to 04/2010
Ivy Tech State College
Associate
Medical Assisting
Muncie, IN
08/1997 to 05/2000
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