Customer Service Team Members

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JAHNIKA STEVENSON

ad5ls8@r.postjobfree.com 150-***-***** Louisville, KY 40218

Committed and hard-working, professional, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the teams efforts for the betterment of the company.

Training Coordination

Positive Attitude

Team Supervision

Imagery Analysis

Strategic Thinking

Army Reserve Jeffersonville, IN

United States Soldier

02/2022 - Current

Enforced safety protocols at all times while conducting hazardous tasks such as demolitions.

Maintained accountability of assigned equipment and supplies to ensure readiness for operations.

Supervised the maintenance of vehicles and other military equipment according to standards.

Organized logistics for field exercises including transportation coordination and supply management.

Displayed leadership in accomplishing assignments and learning new skills.

Ford motor company Louisville, KY

Team Lead

05/2016 - 07/2021

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Developed strategies to increase team productivity and improve customer service levels.

Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Provided support to junior staff during peak periods of workloads. Motivated staff through positive reinforcement techniques. Conducted thorough quality checks to verify conformance to specifications. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Texas Department of Criminal Justice,

TDCJ Amarillo, TX

Security Officer

04/2012 - 09/2015

Responded to alarms and conducted investigations as required. Addressed problems quickly and reported clear information while working under minimal supervision.

Completed incident reports to record security or loss prevention incidents. Responded to medical emergencies before paramedic and law enforcement arrival.

Escorted individuals requiring personal protection to provide safe Summary

Skills

Experience

transport to specified locations.

Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Post University Waterbury, CT

Bachelor of Science in Criminal Justice

Expected in 10/2024

Vista College Amarillo, TX

Associate of Science in Criminal Justice

05/2014

Education and Training

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