Sales Management / Executive Leadership
Resume:
Michael D. Valecourt
ad5lov@r.postjobfree.com
Summary of Expertise
Retail Management & Consulting
• Proven track record in transforming under-performing retail stores by implementing operational and behavioral improvements
• Advised small businesses on mobile technology solutions to align strategies with industry needs
• Established customer advocacy programs to enhance client relations and personalize buying experiences
• Successfully retained prime clients such as Sony, Wine.com, & Westinghouse by outlining and implementing tailored initiatives
• Provided support for business and mobile technology integration in fleet management
Leadership & Communication
• Demonstrated exceptional skills in public speaking, motivation, instruction, and delegation
• Experience in supervising and coordinating personnel-related activities to drive efficiency and profitability
• Established direction for multiple retail departments, aligning strategies with organizational goals
• Designed and delivered comprehensive learning environments for businesses and consumers to increase productivity and efficiency
• Led training programs educating retail departments on efficient reporting, organizational functions, and customer service tools Strategic Planning & Performance Management
• Proficient in defining and accomplishing strategic goals and objectives, executing successful business strategies
• Analyzed and corrected operational inefficiencies within organizations
• Six Sigma - extensive knowledge and experience - not certified
• Successfully managed new retail locations, aligning operations with company standards and policies
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Sales & Service Excellence
• Recognized for outstanding business acumen and exceptional customer service practices
• Maintained top performance in sales and service metrics, consistently ranking in the top 20% throughout the company
• Strengthened relations with top revenue-generating clients, fostering partnerships and adding value to services through education
Professional Experience
• Echelon Consulting, Owner/Chief Consultant, Scottsdale, AZ (2013-Present)
• Verizon Wireless, Small Business Solutions Specialist – Retail, Mesa, AZ
(2012-2016)
• Veriship, Inc., Director of Client Services, Overland Park, KS (2011-2012)
• Anchor Blue Retail Group, Multi-Location Supervisor, Savannah, GA (2004-2010) Civic Org Experience
• Have held volunteer leadership positions at all levels of well known International Fraternal Order (2016 - Present)
• Transformed under performing location (Safford, AZ) to a thriving group of community-conscious volunteers
• Facilitated and directed all levels of event planning, both entertainment and charitable
• Interface and co-operate with additional civic groups, including Boy’s & Girl’s Club, Local Schools, Family Promise, Feed my Starving Children, etc.
• Currently installed as President of the Scottsdale Location
• Utilize significant portion of business acumen and forensic accounting, to correct a number of under performing aspects of the Location
• Adjustments have included Best Practice/SOP Development & Education - Safety/Security, Cash Handling, State and Banking Records, Community Relationships, Clarification of Policies and Bylaws, established standard for Annual Budgeting, Reestablished Standards for Technology, Attire and performance
Education
• Bachelor’s in Business Administration/emphasis on Organizational Psychology, American InterContinental University, Buckhead, GA (Summa Cum Laude)
• Certified Depth Coach - Masculine Wisdom Work
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