Workers' Compensation Client Service
Resume:
Debra A. Whitlow
ad5lkv@r.postjobfree.com
Objective:
Experienced Workers' Compensation Manager with a proven track record of effectively managing and optimizing workers' compensation programs. Seeking to leverage 30 years of experience and expertise in a dynamic organization that values innovation and excellence.
Professional Experience
Manager of Claims and Team Lead - Workers Compensation
Sedgwick: 5/1999 – 3/2024
Successfully managed a team of workers' compensation adjusters, ensuring compliance with multiple state laws and company policies.
Developed and implemented strategies to reduce workers' compensation costs through effective claims management with success in cost reductions.
Implemented workflow process to ensure compliance with state regulations resulting in excellent Ohio self-insured state audits.
Provided training and guidance to employees and client business locations on workers' compensation policies and procedures.
Timely established, set and monitored claim reserves.
Work closely with Defense counsel with objective to expedite resolutions on litigated and non-litigated claims with focus on full claim resolution, including use of MSA’s and/or MSA language.
Established goals and objectives with team and client including developing, implementing and monitoring CSI’s (Client Service Instructions) to assure compliance with Best practices, claims management service standards, state regulations and client service requirements.
Workers Compensation Adjuster
Sedgwick: 5/1995 – 4/2002 and Travelers Insurance: 8/1989 – 5/1995
Managed a caseload of workers' compensation claims, ensuring timely processing and resolution.
Conducted investigations and interviews to determine claim validity.
Worked closely with injured employees, medical providers, and business locations to facilitate the claims process.
Skills:
Strong knowledge of workers' compensation laws and regulations in multiple jurisdictions.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office.
Strong leadership and team management skills.
Education
Bachelor of Science in Business
Indiana University
Licenses – Adjuster
Indiana – Kentucky – Alabama
Volunteering
Genesis House, Corydon, IN: Program Director of Mentor Program
Women Ministries, First Capital Christian Church, Corydon, IN: various roles and responsibilities
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