Customer Service Los Angeles
Resume:
YVONNE TALLY
Newhall, CA 91321
ad5kxk@r.postjobfree.com
Highly organized and personable bartender and server with experience providing exceptional customer service in diverse establishments.
QUALIFICATIONS PROFILE
Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Successful at multitasking while remaining professional and courteous in fast-paced environments.
Skilled at anticipating, identifying and fulfilling guests needs.
Thorough knowledge of menu offerings, including food, wine and spirits.
Certified bartender TRAINER.
Positive, pleasant, and welcoming attitude.
Top 6 nominated bartender in Get Dining’s HOSPIE Awards.
Alcohol Beverage Control certified.
Serve Safe certified.
EDUCATION
COLLEGE OF THE CANYONS, CA
Associates degree General Arts and Sciences, 2006
PROFESSIONAL EXPERIENCE
Shopper, Instacart – Santa Clarita, CA (December 2020- present)
Shop for items proficiently and correctly.
Use in phone app efficient.
Offer suitable replacements if necessary.
Communicate with customer if needed.
Purchase in payment choice of customer.
Deliver to customer in a timely manner.
Bartender, Olive Terrace Bar and Grill – Valencia, CA (June 2019-September 2020)
Prepare and serve craft beverages for bar and restaurant.
Stock and prepare bar for service on daily basis.
Full knowledge of bar cocktail menu and restaurant food menus.
Provide friendly and professional experience for all guests.
Bartender and server for private events.
Responsible for cash handling for transactions in bar and tips for servers.
Able to multitask serving bar top, tables, and completing tickets.
Courier, Postmates - Santa Clarita, CA (2019-present)
Deliver local goods around the city.
Ensure timely deliveries.
Purchase and handle transactions if necessary.
Use in-phone app efficiently.
Driver, Lyft - Los Angeles, CA (2018-present)
Pick up and transport passengers to desired location(s).
Use in-phone app efficiently.
Provide a friendly atmosphere during transport.
Provide a very clean transport vehicle inside and out.
Bartender/cocktail waitress, Solita Tacos and Margaritas, Valencia, CA (2017-2019)
Prepare and serve craft beverages to bar and restaurant.
Prepare in house mixes for margaritas and non-alcoholic drinks.
Stock and keep bar area clean preparing for service and end of service.
Provide a friendly environment for all patrons.
Able to multitask serving bar top and completing tickets.
Bartender for private events.
Provide full knowledge of menus and all substitutions thereof.
Responsible for cash handling duties and computer responsibilities.
Bartender/waitress, Egg Plantation - Newhall, CA (2014-2017)
Prepare and serve cocktails and espresso beverages to restaurant.
Provide full knowledge of food and cocktails and all substitutions thereof.
Able to multitask serving bar top and completing tickets.
Responsible for bar area and keeping clean and stocked.
Responsible for liquor and espresso inventory.
Responsible for keeping server areas clean and stocked.
Bartender for private parties.
Bartender/cocktail waitress, Larsen’s Steakhouse – Valencia, CA (2012-2014)
Bartender/waitress, Larsen's Grill – Simi Valley, CA (2013-2014) (2016)
Prepare and serve craft cocktails to bar and restaurant.
Extensive wine knowledge to assist guest in their decisions and pairing with food.
Provide full service dining with fine dining standards at the bar and tables.
Able to complete wine presentation for bottle service.
Responsible for keeping bar area clean and organized, and cash handling duties.
Take inventory and place order weekly.
Bartender, Yard House – Northridge, CA (2012- 2013)
Prepare and serve drinks according to recipe standards.
Understand differences of beer types and able to assist guests in their choices.
Full knowledge of menu for full dining service at the bar.
Responsible for opening and closing duties, cleaning and organizing bar, and cash handling duties.
Exacto-Pour tested daily.
Bartender/cocktail waitress, Wokcano – Valencia, CA (2011-2012)
Provide bartending services for bar and restaurant.
Full menu service at the bar and tables.
Responsible for opening/closing, stocking and inventory, cleanliness and organization of bar, and cash handling.
Cocktail and assist other servers.
Head Bartender/manager, South Point Grill & Bar - Valencia, CA (2006-2011)
Provide bartending services for bar and restaurant.
Full menu service at the bar and tables with fine dining level of service for guest.
Responsible for opening/closing, stocking and inventory, cleanliness and organization of bar, and cash handling.
Manage, cocktail, and assist other servers when needed.
Bartender, Origami Bistro & Bar - Valencia, CA (2008)
Bartender, The Londoner - Santa Clarita, CA (2007)
Bartender, several private events- Southern CA (2007- present)
References available upon request
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