Office Manager Case

Manager/Support Liaison

Multifaceted manager with a 10-year track record of driving project events

Seeking a fulfilling position in the business industry that offers growth opportunities and allows me to utilize my leadership skills and experience. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation, where I can be a member of a team and utilize my business expertise to the fullest.

Core Competencies:

●Fluent in American Sign Language

●Team Collaboration

●Communication Skills

●Teamwork

●Leadership

●Data Analysis

●Decision Making

●Initiative

Professional Experience

Mers Goodwill, Saint Charles, MO

Case Manager, 11/2021-still present

Performs case management services for older adults and seek employment and training assistance. The goal is to help program participants gain work experience and overcome barriers by receiving on-the-job training at local employers.

Key Achievements:

●Excellent time management and customer service skills

●Conducts intake interviews with potential consumers, incorporating information given by other involved parties and determine eligibility

●Establish professional and ethical relationships, develop/maintain individualized plans for service

Deaf Empowerment Awareness Foundation (DEAF), Inc., Saint Louis, MO

Office Manager/Service Support Coordinator, 5/2018-12/2018

The Office Manager is responsible for providing confidential, executive support to the Executive Director, and professional and administrative support to Director-level staff. The Office Manager demonstrates the necessary management skills to work effectively with staff, donors and the board of directors to accomplish the strategic goals of the foundation. The Office Manager manages the day-to-day operations of the Deaf Empowerment Awareness Foundation, Inc., ensuring that the office operates in a customer-oriented, organized, efficient and professional manner.

Key Achievements:

Coordinates meetings, including attendee management, materials preparation, room set-up and issue resolution for leadership team meetings, staff meetings, and board of director meetings; Processed all invoices for Service Support Providers (SSPs); Collaborated and communicated deaf and blind activities to a scheduler to established event venues

Missouri Commission for the Deaf & Hard of Hearing (MCDHH), Jefferson City, MO

Community Support Liaison (Consultant), 6/2012 – 5/2018

A Community Support Liaison is one who liaises between two organizations to communicate and coordinate activities and improves collaboration and communication between business and customers by Coordinating Deaf awareness events at various Missouri venues.

Key Achievements:

Prepared training materials for the Missouri Commission for the Deaf at various locations; Lead and facilitated the program planning for the Missouri Commission for the Deaf events; Complies with field activity documentation and reporting requirements through database management and reported field activity to management; Supervised the Information Program Specialist

United States Patent & Trademark Office, Civil Rights Office, Alexandria, VA

EEO Specialist Intern, 6/2008 – 11/2008

The Equal Employment Opportunity Intern was involved in the Equal Employment Opportunity (EEO) counseling meetings and in the restructuring of Alternate Dispute Resolution (ADR).

Key Achievements:

Created and maintained PowerPoint presentations (based on basic knowledge of the Equal Employment Opportunity office and the knowledge of Discrimination in the workplace; Established the Recruiting and Retaining Diversity Team within the Civil Rights Company; partnered with several departments to establish successful outcomes; Identify resolutions/solutions to problem areas and provide information to the EEO Manager and other management officials in the interpretation of the legal requirements, procedural, preparation and implementation of plans and reports; Developed a budget/benefit analysis for hiring a Sign Language Interpreter through a contracted Service Level Agreement or a General Service Employee

Trinidad Laundromat, Washington, DC Manager, 10/2006 to 8/2007

Running a laundry department operation to deliver an excellent Guest and Member experience while managing stock ordering and supplier relationships.

Key Achievements:

Coordinate cash draw for all stores in the DC area to ensure all commitments are completed; Assist customers with necessary information relating to cashing checks, distributing money orders, DVD movie rentals, Western Union transactions and other financial documents; Maintain department in accordance with corporate policies and guidelines

Instructor Experience

Northern Virginia Community College, Annandale, VA 09/2014 – 02/2015

Sign Language Instructor, 8/2006-12/2006

Southwestern Illinois College (SWIC) 01/2022-Still Present

ASL Adjunct Professor

Volunteer Experience

Missouri Association of the Deaf, Missouri

1st-Vice President, 8/2015 – 1/2022

President, 1/2022-Present

Technical Proficiencies

Languages:

American Sign Language (ASL), Pidgin Signed English (PSE), Signing Exact English (SEE) Sign Language, German (reading and writing only)

Tools:

MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook, Quickbooks, PeopleSoft, Snag-it, Paint, Adobe Connect, Live Meeting

Education

Master of Business Administration (2021), William Woods University, Current GPA: 3.6

Master of Arts, Management & Leadership (2014), Webster University

Bachelor of Science, Business Administration (2008), Gallaudet University

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