Project Managere / Scrum Master

Michael Nowlin

Atlanta, GA *****

https://www.linkedin.com/in/michael-nowlin/ • 203-***-**** • ad5kr2@r.postjobfree.com

Technical Project Manager / Scrum Master

Strong technical skills with a proven record of excellence in project management.

Results-oriented and customer-focused Technical Project Manager with solid experience implementing mission-critical IT projects to support large-scale business initiatives and growth in the investment industry. Extensive experience establishing best practices, streamlining processes, managing resource allocation and minimizing risks while delivering high quality systems on time and under budget, using software development lifecycle (SDLC) methodologies. Keen collaborator with outstanding interpersonal and multi-tasking skills. Adept at maintaining up-to-date knowledge, best practices, and trends.

Core Competencies:

Project / Program Management

Software Development Life Cycle (SDLC)

Client Relationship Management

Team Leadership

IT Infrastructure Management / ITIL

Business Development / RFP Support

Problem Resolution / Troubleshooting

Business Analysis – Requirements Analysis

Professional Experience

Odyssey Group, Stamford, CT 2023- present

Technical Project Manager (contract)

Project Manager for IT Engineering and Advanced Projects Team

Led the project for an 0365 Exchange Online Migration

Led the project for an Avaya to Teams Telephony migration

Led the project for security vulnerability remediation

Disney, Bristol, CT 2022

Technical Program Manager (contract)

Technical Program Manager for Disney’s media and Entertainment engineering team

Led the program for network and storage lifecycle upgrade

Led the program for a hybrid cloud/on-prem implementation of a key Disney business application

Led the program for the migration to a new DR data center

Gartner, Stamford, CT 2021

Program Manager (contract)

Program Manager for a CRM Implementation. Led the program for a global CRM cloud implementation.

Managed a global team of vendors and associates.

Led the program from requirements to deployment

Created test plan and coordinated user acceptance testing

Created a project management framework including process and tools

Bridgewater Associates, Westport, CT 2010 – 2020

Technical Project Manager / Scrum Master 2018 – 2020

Spearheaded projects for the Infrastructure Monitoring and Development tools team. Provided guidance and direction on supporting the business with technology. Performed project planning, developed requirements, supervised resources, and implemented system software to meet customer requirements. Collaborated with cross-functional managers and technical experts from project initiation to launch.

Successfully delivered lifecycle, CICD, and cloud migration projects.

Ensured completion of tasks by facilitating team meetings, and leading sprint planning and daily standups in an Agile environment.

Conducted cost-benefit analysis and feasibility studies of project plan and perform plan updates to deliver higher return on investment.

Adhered to timeline and budget targets by monitoring milestones and deliverables and resolving issues proactively.

Prepared insightful reports for stakeholders, highlighting risks, challenges and status.

Maintained open channels of communication for project updates and milestone management, troubleshoot issues and motivate the team to deliver efficiently.

Service Delivery Manager 2016 - 2018

Helmed ITSM and TBM initiatives as the project manager, developing roadmap and overseeing the deployment, administration and maintenance of ServiceNow ITSM and Apptio TBM solutions. Performed cost-benefit metrics to modify and update plans in line with changing priorities and requirements. Monitored project budgets, allocated resource, assigned tasks, eliminated wasteful tasks and processes and designed service-metrics basis project definition.

Successfully managed projects from inception to post implementation, collaborated with cross-functional teams and delivered within proposed time and budget.

Delegated as the Program Manager for overseeing IT Outsourcing activities and managing the third party partners.

Ensured optimal procurement of resources, determined license requirements and negotiated provisioning and procurement of software contracts with external suppliers.

Communicated updates and decisions to customers, team members, managers, and in-house accountants.

Service Management Lead, IT Applications & Data Platforms 2015 – 2016

Oversaw process and governance, implemented continual ITSM improvement

Ensured smooth service delivery by performing meticulous process compliance checks, supervising adherence to SLA/ OLAs and developed/executed process improvement plans. Project manager for ITSM initiatives

Critical Infrastructure – Run Manager 2013 – 2015

Achieved strategic business goals through efficient management of critical infrastructure operations. Continuously, supported, monitored and improved critical infrastructure & application security, scalability, compliance, and availability.

Delivered advanced, secure and reliable critical infrastructure services.

Project manager for sustain engineering initiatives.

Monitoring Team Manager 2010 – 2013

Provided effective incident management support by leading the monitoring tools team. Oversaw engineering and support of highly available monitoring tools. Prepared and circulated progress reports, catalogued request logs and ran follow-ups and closing.

Led the change management process, ensured seamless management of shifts and adherence to processes.

Project Manager for tools and upgrades to maintain alignment with changing business needs.

Facilitated upgrades and deployment of highly available monitoring tools.

KPMG / BearingPoint, New York, NY

Manager (Advisory Technology, Infrastructure & Operations) 2001 – 2010

Consulted and delivered IT projects for diverse clients from project definition stage to final implementations. Drafted project plan, conducted risk analysis, performed risk mitigation changes, interfaced with PMO, managed clients, monitored budgets and conducted QA checks. Handled financial aspects of the projects through analysis and monitoring of project metrics.

Performed assessment and delivered recommendations for an investment firm which was experiencing numerous high priority issues and outages.

Engagement / Program Manager for a major Pharma’s IT Monitoring insourcing initiative.

Assessed the IT operations and support organization of a state government. Reviewed the support organization structure, processes, and tools. Created a roadmap for implementing improvements.

Built and maintained effective working relationships at every level in the client organization.

Technical Proficiencies

Operating Systems:

Windows (Desktop / Server), Linux, Unix, MacOS

Languages:

Python, JavaScript, PowerShell, Ansible

Tools:

ServiceNow ITSM, Jira, OnePlan, Azure DevOps, MS Project, Smartsheet, Confluence, Splunk, and Power BI

Education and Credentials

Masters of Business Administration Arizona State University – Tempe, AZ

Bachelor of Science, Business, Management, and Economics Empire State College, Saratoga Springs, NY

Technical Certifications

Certified Scrum Master/ Scrum Product Owner Certified / ITIL Change &Config Management Practitioner / ITIL 3 Foundation

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