Customer Service Technical Services

ortizpop@Pedro gmail.com Ortiz Guaynabo, Chevres +1-787-***-****

PROFESSIONAL SUMMARY

have been in managerial positions on technical operation, WORK HISTORY

Management Liaison at The Coca Cola Company Technical Services 05/1987 - 02/2000 (13 years)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Keep informed of provisions of labor management agreements and their effects on departmental operations.

Develop work schedules according to budgets and workloads. Recruit, interview, and select employees.

Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Arrange for necessary maintenance or repair work.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Compute figures such as balances, totals, or commissions. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

Coordinate activities with other supervisory personnel or with other work units or departments.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. EDUCATION

Interamerican University of puerto rico

Graduated 1970

Accounting and Business/Management

SKILLS

decision making, 0 year

problem solving, 0 year

negotiation, 20 years

team building, 0 year

leadership, 0 year

mentorship, 20 years

communications, 0 year

LANGUAGES

English, Fluent

SOCIAL NETWORKS

Facebook, https://facebook.com/sarahlashleyjones

Twitter, https://N/A

Linkedin, https://Linkedin.com/in/sarahlashleyjones ABOUT ME

I served in the military

I have a drivers license

I have management experience : 20 years

I have a security clearance

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