Customer Service Social Media
Resume:
PYAE PHYO KYWE
CAREER OBJECTIVE
Port Jervis, New York
ad5kas@r.postjobfree.com
Looking forward to join a progressive organization where I can pursue a successful career by utilizing my skills, abilities and experience to the maximum extent with full potential. Being a professional, I feel confident that I can achieve level performance, which is nothing short to perfection.
WORK EXPERIENCE
(Jumba Juice Smoothie Shop) New Jersy, USA
Cashier Dec 2023 - Present
QUALIFICATIONS
• Greeting Customers
• Communication
• Customer Assistance
• Customer Service
• Personal Hygiene
SKILLS
• Excellent communication
and interpersonal skills
• Knowledge of the
Product and Service
• Hardworking and
motivated
• Time Management Skills
• Ability to “Read”
Customers
• A Calming Presence
• Goal Oriented Focus
• Ability to Handle Surprises
• Efficiently Operate cash register, handling transactions accurately and providing excellent customer service.
• Manage cash drawer, balanced registers at the beginning and end of shifts, and ensured accuracy in financial transactions
• Maintained cleanliness and organization of the cashier area, ensuring a pleasant and inviting atmosphere for customers
• Handled customer inquiries, resolved issues promptly and effectively, and escalated complex concerns to management when necessary
• Collaborated with team members to ensure smooth operations and contribute to a positive work environment
• Upsold additional products and promoted loyalty programs to enhance customer satisfaction and increase sales
(Real Shushi) New Jersy, USA
Cashier and Chef Helper Jan 2023 - Nov 2023
• Operate cash register and POS system with precision and efficiency, handling transactions accurately and swiftly
• Process payments, including cash, credit/debit cards, and digital wallets, while ensuring compliance with cash-handling procedures
• Greet customers warmly, answer inquiries about menu items, specials, and promotions, and provide recommendations as needed
• Maintain cleanliness and organization of the cashier station and dining area, including wiping down surfaces, restocking utensils, and ensuring a neat presentation
• Assist sushi chefs in preparing and assembling sushi rolls, sashimi, and other menu items according to established recipes and quality standards
• Ensure ingredients are properly portioned, sliced, and arranged for efficient service and consistent presentation
2 P a g e
COMPUTER SKILLS
• MS Office Application
• Internet
• Social Media
(Appareal Group, Naturalizer Brand) Dubai
Senior Sales Associate and Assistant Manager
2017 - Oct 2022
• Directing and motivating a team of sales representatives to achieve and exceed sales targets. Providing ongoing coaching, training, and guidance to ensure the team's success
• Identifying new business opportunities and developing strategies to expand the Appareal’s client base. Cultivating relationships with key clients and stakeholders to drive revenue growth
• Collaborating with senior management to develop sales strategies and tactics aligned with company objectives. Analyzing market trends and competitor activity to inform strategic decision-making
• Monitoring sales performance metrics and KPIs to track progress towards goals. Implementing corrective actions and initiatives as needed to optimize performance and maximize revenue
• Building and maintaining strong relationships with customers to understand their needs and preferences. Addressing customer inquiries and concerns promptly to ensure high levels of satisfaction and retention
• Generating regular reports on sales performance, pipeline activity, and market trends. Providing insights and recommendations based on data analysis to inform strategic decision-making
(Emirates Group) Dubai
Ground Staff 2014 - 2016
• Providing excellent customer service to passengers by assisting them with check-in procedures, baggage handling, and boarding processes. Ensuring passengers feel welcomed and supported throughout their journey
• Coordinating with flight crew and other ground personnel to facilitate the timely departure and arrival of flights. Assisting in aircraft turnaround activities, such as aircraft marshalling, fueling, and catering services
• Loading and unloading baggage from aircraft, ensuring accurate sorting and delivery to designated locations. Adhering to safety protocols and procedures to prevent damage or loss of baggage
• Enforcing security regulations and procedures to maintain a safe and secure environment for passengers, crew, and airport personnel. Conducting security checks and screenings as required by aviation authorities
• Managing gate operations, including boarding announcements, gate assignments, and crowd control. Ensuring efficient boarding processes and timely departure of flights
• Participating in emergency response drills and exercises to ensure preparedness for unforeseen events or emergencies. Following established protocols and procedures to maintain safety and security at all time
3 P a g e
(Mac Cosmetics, Al-Shaya Group) Dubai
Senior Sales Associate 2011 - Oct 2014
• Demonstrated expertise in cosmetics brands and products, including makeup, skincare, and fragrance lines, effectively communicating product features and benefits to customers
• Consistently met or exceeded monthly sales targets through proactive engagement with customers and effective utilization of upselling and cross-selling techniques
• Assisted in maintaining visually appealing product displays and store layouts, ensuring that shelves were well-stocked and organized to optimize customer browsing and purchasing experiences
• Assisted in inventory management tasks, including restocking shelves, conducting inventory counts, and processing shipments to maintain optimal stock levels and minimize out-of-stock situations
• Participated in promotional events, product demonstrations, and beauty workshops to drive foot traffic, increase brand awareness, and stimulate sales
(Capital Hyper Market) Yengon, Myanmar
Sales and Cashier 2009 - 2010
• Provided exceptional customer service by greeting shoppers, assisting with inquiries, and offering product recommendations based on individual needs and preferences
• Demonstrated proficiency in product knowledge across various departments, including grocery, electronics, household goods, and apparel, to effectively meet customer demands and drive sales
• Assisted in maintaining visually appealing displays and merchandise layouts throughout the hypermarket, ensuring product visibility and easy navigation for shoppers
• Conducted product training sessions for team members to enhance their product knowledge and sales skills, contributing to overall team performance and productivity
• Maintained cleanliness and organization throughout the hypermarket, including common areas, aisles, and checkout counters, to provide a pleasant shopping experience for customers
• Communicated inventory needs and stock levels to management, facilitating timely replenishment and restocking of merchandise to meet customer demand
EDUCATION
2003-2006 DAGON UNIVERSITY
(Mayanmar)
Bachelor of Science in Environmental
Studies
PERSONAL INFORMATION
DATE OF BIRTH : 24/03/1986
NATIONALITY : Myanmar
MARITAL STATUS : Divorced
LANGUAGES : English,Hindi
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