Administrative Assistant Customer Service
Resume:
WORK EXPERIENCES
Town of Guilford, Guilford, Connecticut (1/23 – 4/24)
Administrative Assistant – Planning and Zoning
Assist applicants in filling out Planning and Zoning applications in person, phone, mail, or e-mail.
Manage and file correspondence to be answered by the Planning and Zoning Office, Commission, and Zoning Board of Appeals.
Compose, type, and file routine correspondence and other records.
Calculate and collect proper application fees, maintain ledger of receipts, and make timely deposit.
Prepare quarterly state tax report of application fees collected.
Time-stamp documents and files in accordance with time requirements of the Town Clerk.
Prepare and distribute Planning and Zoning Commission and Zoning Board of Appeals agendas, research and prepare information for meetings.
Prepare, post, and publish legal notices for public hearings and other items under the jurisdiction of the Planning and Zoning Commission and Zoning Board of Appeals in accordance with local and state ordinances and laws.
Prepare minutes of all regular, special, and emergency Planning and Zoning Commission and Zoning Board of Appeals meeting.
Prepare, post, and publish legal notices for public hearings and other items under the jurisdiction of the Planning and Zoning Commission and the Zoning Board of Appeals in accordance with local and state ordinances and laws.
Research and compose correspondence for the Town Planner, Zoning Enforcement Officer, Planning and Zoning Commission Chairman, and Zoning Board of Appeals Chairman's signature.
Acted as back-up to the Natural Resources Administrative Assistant.
Establish and administer record systems and maintain files for information retrieval.
Prepare Return of Record for appeal.
Prepare bond forms, assign bonds, maintain listing of bonds, update interest on bonds, and prepare annual report of bonds for the Finance Department.
Order office supplies and stationery for department, prepare check requisitions.
Bath and Body Works, Clinton, Connecticut (9/21-1/23)
Key Holder
Interview and hire new Associates.
Interpret and execute floor set changes
Review and execute visual changes i.e. presentations, signage placement etc.
Assist with payroll reconciliation with the use of Kronos.
Perform opening and closing routines.
Banks deposits, receipt of shipment, and interpret/disseminate company directive when assigned as manager on duty
Act as manager on duty, when scheduled, to address customer service, vendor, or maintenance issues
Set the directions and goals for the day/shift.
Audit previous day’s closing paperwork /deposits.
Ensure that sales and conversion goal are being met.
Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
Monkey Do! Yoga, Brooklyn New York (7/17- 3/20)
Studio Manager
●Conduct Daily sign-ins (Repeat and New Clients)
●Monitor office supplies
●Balance daily cash
●Manage all staff attendance
●Manage and coordinate all party request
Multiple Contracted Clients. Brooklyn New York (9/14-7/17)
●Nanny Services
PROFESSIONAL CERTIFICATIONS
●Principle of Accounts (2008)
●UWI Business Management BA, Effective Business Correspondence (2007)
●GAPP Geriatric and Adolescence Training Certificate (Most Outstanding Student) (2006)
EDUCATION
●Goodwin University (Nursing) (Present)
●School of Accounting and Management (SAM) (2007-2008)
●University of the West Indies School of Continuing Studies (UWI) (2006-2007)
●Sarah’s Secretarial College (2002-2004)
●Princes Town Junior & Senior Comprehensive School (1997-2002)
OFFICE SKILLS
● Microsoft Office: Word, Excel, and PowerPoint. Kronos and Munis.
COMMUNITY ACTIVITIES
●Delivery of meals and personal items to senior citizens and shelters
●Church Volunteer
●Charter School Activist
●Church Board Member
REFERENCE
Natalie Ingles
Pamela Whyte
Island Delouis
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