Customer Service General Manager
Resume:
Amber Beatty
ad5k9j@r.postjobfree.com
Professional Summary
A hardworking professional, task and customer service driven individual. Seven years’ experience in Restaurant management. Seven years in Office Management, included human resource roles. Excellent communication skills. Career driven, I am wanting to further my career and advance my skills. Excellent interpersonal, communication, and relationship-building skills. Listens attentively, communicates persuasively, and follows through diligently. Highly organized in coordinating complex workflow and logistics. Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders. My exceptional customer service skills have resulted in a 40% increase in repeat patronage..
Work Experience
Shift Manger, Server
Frisch Big Boy-Chillicothe OH.
September 2018-Present-Full time 40 hours
Responsible for planning, organizing, assigning and reviewing the work performed for the employees.
Provided on the job training to employees.
Assigning team members with tasks to be completed each shif.t
Setting performance metrics for team members and work with team members to ensure all metrics are met.
Properly resolving problems and troubleshooting issues as they arise without the direction of management.
Managing multiple projects as well as staff members.
Reporting to the assistant or general manager and meeting with management to review goals and metrics.
Maintaining a work environment that meets company, state and federal safety and employment guidelines.
Ordering supplies and stock when required.
Acting as the first point of contact for staff who need to call in sick, book leave or need help in the workplace.
Collecting and checking timesheets and dealing with payroll administration.
Receiving and checking deliveries
Recruiting, interviewing new team members.
Managing their team’s performance.
Ensuring compliance with all relevant regulations and industry guidelines.
Maintaining a safe working environment for all staff members.
Using the backgrounds and talents of the Crew Supervisors to enhance their abilities and groom them for future management roles.
Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
Respond quickly to issues customers have, getting management involved if necessary.
Collect payment from customers accurately and honestly.
Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, or kitchen areas.
Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests.
Serv Safe Certified-Food Manager.
Office Manager
Best Towing-Chillicothe Ohio
April 2012-September 2018- Full time 40 hours
Responsible for all cash flow in and out of the business.
Responsible for reviewing and approving supply requisitions.
Controlled operational cost and identify measure to cut waste.
Created detailed reports for annual revenues and expenses.
Performed budget audits.
Managed recruitment, and placement process for new employees.
Maintained records and reports.
Timekeeper: kept track of employee absences, sick leave, annual leave and employee travel time.
Tracked budget expenses, such as invoice processing, purchase orders, expense reports, credit memos, and payment transactions.
Lead yearly inventory internal audit.
Prepared new employees files.
Created daily and weekly cash reports.
Reviewed accounts receivable, and payable.
Ensured compliance with safety regulations.
Performed reviews for accuracy and consistency of data such as audits, debts, and reimbursement.
Chemical Dependency Counseling Assistance
Georgie-Harras House-Waverly OH.
September 2009-April 2012- Full time 40 hours
Interviewed and accessed new clients struggling with addition and mental health issues.
Selected and complied relevant information and resources for clients to support them in overcoming mental, emotional and drug problems.
Work with many clients with a wide variety of mental health disorders.
Created treatment plans for clients.
Performing assessments on a weekly basis.
Developed new treatment plans as needed.
Keep weekly progress notes for each client.
Referred clients to outside providers as needed for psychiatric needs outside out our programs scope.
Lead group each week for clients.
Help clients find and gain employment after completing program.
Worked with clients to help them better understand that addiction/mental health.
Education
High school Diploma
Unioto High School-Chillicothe OH. 2002.
Chemical Dependency Counseling -40 hours
eBased Academy Course -Ohio Department of Mental Health and Addiction Services
Skills
QuickBooks
Microsoft Office (word, excel, outlook, power-point)
Auditing
Phone Etiquette
Customer Service
Management/Leadership
Communication
Center point payroll
People soft, EEO
File and record management
Typing Skills -70 WPM
Safe Serve Certified-Food Manger
References
Jenny Simmons-Professional
Tashina Williams -Professional
Kevin Johnson -Professional
Contact this candidate