Help Desk It Support

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CONTACT

Address : Louisville Kentucky Phone

no: 502-***-**** Email :

ad5k18@r.postjobfree.com

CORE COMPETENCIES:

• Active Directory Services, Exchange Server,

Office 365

• Network Infrastructure: TCP/IP, LAN/WAN,

Routing, Switching, VPN, Firewall

• Server Management, OS Troubleshooting,

System Image Deployment.

• Office 365 Administration: SharePoint,

OneDrive, Outlook

• Help Desk Management

• Collaborated effectively within the IT team,

enhancing overall performance.

SKILLS:

• Networking: Proficient in troubleshooting

LAN, WAN, and VPN issues.

• Active Directory and Exchange: Skilled in

managing user accounts and email services.

• Cloud Management: Experienced with

Office 365 and Microsoft Azure.

• Windows Server Administration:

Configuring and maintaining Windows

Servers.

• Remote Troubleshooting: Expert in

diagnosing technical issues remotely.

• Help Desk Support: Efficiently tracks and

addresses user-reported problems.

• Software Troubleshooting: Skilled in

debugging software glitches.

• Documentation: Meticulously records

configurations and incidents.

• Printer Setup: Proficient in configuring

printers.

• PC Imaging: Creates standardized PC

images.

• Email Management: Assists with email-

related queries.

• Group Policy Configuration: Ensures

consistency and security.

• OS Support: Troubleshoots Windows and

Mac OS issues.

PROFESSIONAL SUMMARY

Results-driven IT Support Specialist with over three years of experience in networking, Active Directory, Office365, Exchange, and Azure administration. Proven track record of delivering reliable and efficient support solutions, contributing to organizational success. Experienced in technical support, troubleshooting, and providing outstanding customer service. Proficient in various operating systems, software, and hardware with excellent communication and problem-solving skills. EXPERIENCE:

IT Support Specialist, (Remote) 02/2022 - Till date Orion IT Consulting

• Managed IT support for 15 customers in the Kentucky area.

• Resolved help desk tickets efficiently using a comprehensive system.

• Administered Active Directory and Exchange for each customer.

• Delivered remote desktop support and resolved software/application issues.

• Provided on-site setup, including docking stations, printers, and PC imaging.

• Maintained an average of 15-20 daily resolved tickets, ensuring high customer satisfaction.

• Administered Active Directory user accounts and provided Office365 support.

• Supported users with internet, VPN, and Outlook issues.

• Configured and maintained network printers and scanners.

• Provided technical support for Windows 10/11 laptops, desktops, and Mac devices

Jr. IT Support Specialist, (Remote) 02/2021 to 01/2022 Delta IT

• Provided prompt and friendly Level 1 technical support to end-users, resolving basic hardware and software issues.

• Addressed user support requests promptly and effectively through various channels.

• Documented upgrade requests and maintained detailed records.

• Installed, configured, updated, and maintained software on Windows and macOS platforms.

• Collaborated within the IT team, optimizing efficiency and knowledge sharing. EDUCATION:

High School, 2010- Classical High School, Lynn MA. CERTIFICATIONS:

ComPTIA Network+

KABITA NEPAL

“Reference available upon request”

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Contact this candidate