Customer Service Representative

LAWANDA LYONS CUSTOMER SERVICE SPECIALIST

251-***-**** ● ad5jx1@r.postjobfree.com ● Brewton, AL 36426

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. EXPERIENCE

Customer Service Representative Afni, Brewton, AL

APR '20 - JUN '22

● Maintained a high level of professionalism when dealing with difficult customers.

● Handled customer complaints and inquiries in a courteous and efficient manner.

● Provided exceptional customer service to ensure customer satisfaction. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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Customer Service Representative Alorica, Brewton, AL JAN '17 - JUL '20

● Maintained a high level of professionalism when dealing with difficult customers.

● Handled customer complaints and inquiries in a courteous and efficient manner.

● Provided exceptional customer service to ensure customer satisfaction. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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Assistant Store Manager Subway, Brewton, AL

FEB '15 - MAY '17

● Managed day-to-day operations including scheduling shifts, assigning tasks.

● Resolved customer complaints efficiently while maintaining excellent customer service.

● Supervised cash handling processes to ensure accuracy of transactions.

● Assisted customers with product selection, pricing, payment options and returns and exchanges. Cashier Dollar General, Brewton, AL

OCT '11 - AUG '14

● Operated cash register and accurately processed payments, returns, and exchanges.

● Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

● Built and maintained positive working relationships with co-workers.

● Demonstrated excellent customer service skills while interacting with customers in a friendly manner. EDUCATION

Hillcrest High Scool, Evergreen,AL

MAY '95

High School Diploma

SKILLS

Business Development Understanding Report Transcription Report Preparation Credit Card Payment Processing Account Management Customer Relations Active Listening

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