All Other Windows Server

#** **** ********** ***** ******* Singh

Kamloops BC Cell Phone: 250-***-****

V1S2B4

Email: ad5jqa@r.postjobfree.com

S K I L L S

• Networking Skills: Possess knowledge of troubleshooting network, IP config release, renew commands. Have knowledge to install network switches and routers. Have knowledge to use Fluke to track down network cables and test cables. Possess knowledge about DHCP and DNS servers. Have knowledge about Static IP addresses.

• Hardware and Windows Skills: Possess knowledge how to fix hardware issues with Hard-drive, RAM, fan and all other components of laptop and desktop. Knows different tools and software to troubleshoot. Replaced motherboard on desktop and laptop, screen, keyboards and all other components. Have knowledge to Troubleshoot Windows operating system errors and fix blue screen of death and black screen in my experience. Possess knowledge to fix printers and scanners.

• Microsoft Exchange 365 and Azure: Have knowledge about the Microsoft office licenses, add, edit & delete users. Managed admin 365 consoles for different business and added emails and assigned licenses. Managed groups and email management. Know how to fix outlook issues. Have knowledge about share-point and Azure. Have knowledge to test azure backups and local server backups. Experience in Windows Server maintenances and testing.

• Active directory, domain and helpdesk: Have knowledge to attach computer to domain, to add/delete users from domain. Manage active directory on Server and added and deleted users on Windows Server 2012,2016 and 2019. Have knowledge to provide support to customers at their workstations. For example, did remote support by logging in into customer computer to fix issues, went onsite to support customers in their homes and offices to fix problems at their workstation.

• Database (DBMS) Microsoft Access 2020: Report and form creation. Database creation. Queries and programming. Oracle10g: PL/SQL, database objects, report building, data manipulation and maintenance. SQL Developer: Made various physical, conceptual and logical model for various data.

• Adobe Software: Possess knowledge about the Adobe Photoshop, Adobe Flash and Adobe Acrobat. Adobe flash used in my Multimedia Project and presented to the class.

• Software engineering: Knowledge about software development life cycle, project planning and project management. Have knowledge about various project cycles used in time and effort management during development of the project.

• Communication: possess a great communication set of skills as talked and troubleshoot problems by phone support with different customers and with different problems. Possess skills to teach things to customer knowledge levels.

• Leadership and Organization Behavior: Learned various aspects of Contemporary Leadership and strategic thinking leadership to use in an organization in a leading role. Learnt Organizational behavior principles and how to use interpersonal skills.

• Management Information Systems and Human Resources: Performed various practical tasks on Microsoft Excel, Access, PowerPoint and Word during in class examinations and assignments and learnt each function of it. Learnt Principles of Human Resource Management and its organizational importance. Possess knowledge about Outlook.

GENERAL SKILLS

• Problem Solving: Always ready to solve problems using computer as well as general skills.

• Leadership: Managed Team with leadership qualities to achieve goals and tasks.

• Time Management and flexibility: Understand the importance of time and being available for the job 24x7.

• Honesty and Loyalty: Committed to the job providing full honesty and loyalty to the organization.

• Foreign Language: Fluent in Italian, Hindi, Punjabi and English.

• Presentation : Performed poster presentation at TRU and as well as gave presentation to the employees of TNT occasionally to explain tasks to be completed. Presented different marketing and business improvement tasks at KCC to enhance business. WORK HISTORY & EXPERIENCE

T e chnical Support Analyst B C FMA [ Government o f BC] ( Kamloops BC) June 2023 – Current

• Providing technical support to all users within the organization.

• Working on Projects with team and completing before deadline.

• Keeping infrastructure knowledge up to date and managing emerging trends.

• Domain management: creating and adding users and deleting users.

• Printer management and repairs and Server maintenance.

• Computer Network Management and installation of Firewall and Switches.

• Troubleshooting software errors and hardware failures.

• Testing systems for performance and virus threats. I T Support T e chnician Kamloops Computer Centre ( Kamloops BC) September 2020 – June 2023

• Provide technical support to customers and business partners.

• Fix all the hardware and software issues with computers.

• Managed Servers maintenance and Azure backup testing.

• Fixed network issues and possess knowledge of TCP/IP and installation of networks switches and routers.

• Domain management: creating and adding users, deleting users and transfer domains.

• Contract calls for Soroc technologies including various tasks such as troubleshooting UPS Server Battery, installing printers, installing POS and installing new computer systems. EDUCATION

T hompson R i vers University Guru Nanak C o l l e g e Completion Date: January 2018 Completion date: March 2012 Degree: Bachelors of Computing Science High School: Grade 12 REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate