Customer Service Quality

KARAMOKO MOGOSSIREGA

*** ****** ********** ** ******* N.B E1A 4P7 ad5j1k@r.postjobfree.com:

French: Fluent in speaking and writing, Intermediate level in English (both oral and written)

Welcoming and enjoys being present to support people in case of needs.

Quick problem-solving skills.

Computer literate

Customer Service Skills

BOA MALI

Bank of Africa-Mali October 2020-juliet 2022

Respond the customer request by phone, email, or chat.

Provide personalized and tailored advice to their request.

Customer loyalty through a quality customer service and maintain strong relationships through regular communication and proactive.

Collaborate with cross functional teams to deliver exceptional service and support to clients.

Inform customers about the steps to follow, transfer incoming calls to staff and internal departments, directing them to the most qualified person to respond to the corresponding customers and their needs.

Orange-Mali December 2018 - August 2019

Responded to customer inquiries via phone, email, or chat.

Provided personalized and tailored advice to meet customer needs.

Ensured customer retention through quality customer experience.

Assisted customers with their inquiries and directed them towards appropriate services.

Transferred incoming calls to relevant departments and personnel.

Conducted customer satisfaction surveys and resolved issues over the phone.

Satisfaction

Marketing studies at CCNB College CCNB September 2023 - June 2025

English Language Training at Halifax CLLC November 2022 - June 2023

Studied computer science at ECOSUP University January 2020- 2022

Lycée BENGALY, Bamako-Mali January 2016 - August 2019

Training in Word, Excel, and PowerPoint at Cyber Konetech, Bamako-Mali August 2018 - November 2018.

Languages: French: Native English: Intermediate level

Bambara: Native

References on demand.

PROFIL

EXPERIENCES PROFESSIONNELLES

EDUCATION

LANGUES

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