Customer Service Representative
Resume:
Angela Hilton
CASHIER
Red Oak, TX
ad5hfs@r.postjobfree.com
An adaptable and ambitious individual with excellent problem solving and team working skills. Proven experience in
handling operational support duties along with exceptional ability to manage tier one responsibilities. Willing to relocate to: Dallas, TX - Red Oak, TX - Glenn Heights, TX Work Experience
CSR - Customer Service Representative
ABM Aviation - ATL - Dallas-Fort Worth, TX
July 2018 April 2019
I work at the airport. I assist wheel passengers to their next gate or to baggage claims. CASHIER
WAL-MART ASSOCIATES INC
June 2013 to May 2018
-Maintained a balanced drawer.
-Filled-in for other positions when needed.
-Stocked and organized merchandise.
-Compared and lower prices to make merchandise a competitive level.
-Assisted with new associate's answer questions they might have to take care of situations at registers.
-Made sure work area is always clean and safe.
-Responsible for handling customers cash in a professional manner. Cashier
Murphy Express USA - Spring, TX
October 2013 to October 2017
-Provided each gas station customer with the highest levels of service and satisfaction at all times.
-Regularly communicated with vendors, and assisted with restocking shelving and product displays.
-Handled closing and opening duties, and ensured space was tidy and ready for business each day.
-Assisted customers with issues at the pump, and contacted service technicians when necessary.
-Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine.
Customer Service
WAL-MART ASSOCIATES INC - The Woodlands, TX
September 2015 to February 2016
-Intake, data entry, and registration of new patient demographics, insurance, financial eligibility, and prescriptions into system.
-Analyzed and resolved member escalated eligibility issues, issued ID cards, member reading materials, extraction of
PCP term letters, retraction of incorrect letter.
-Conducted inbound and outbound calls to register prospects for company endorsed seminars/personal consultations.
-Answered incoming phone calls from employees.
-Enrolled employees and their dependents.
-Make changes to enrollments once employees received confirmation letters and information needed to be corrected.
Customer Service Representative
Service Center Solutions - Palestine, TX
December 2009 to August 2010
-Maintained a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given
week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
-Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
-Maintained relationships of both internal and external clients.
-Analyzed reports on improvements to bring effectiveness to the department.
-Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.
Dogwood Trails Assistant Living
Palestine, TX
October 2007 to February 2010
-Provided companionship - including assistance with walking, cleaning and meal preparation.
-Assisted in giving medication and driving clients to their scheduled Doctor appointments.
-Provided light housekeeping tasks, running errands, bathing and grooming.
-Contributed to a positive living environment to enhance client's quality of life.
-Maintained and updated all medical records.
-Looked after the cleanliness and healthfulness of the patients and their environment in the best possible manner.
Customer Care Advocate
Texas Energy Support - Palestine, TX
April 2006 to June 2007
-Handled 120+ inbound member calls daily while maintaining exceptional customer satisfaction.
-Managed member expectations by clarifying needs, identifying options and recommending products and services.
-Performed account maintenance, adjustments and member requests in an accurate and timely manner.
-Perform data entry services for the company in regards to punching in customer information, and categorized.
-Developed effective relationship with call center departments through clear communication. securty officer
Contemporary Services Corporation - Houston, TX
January 2018
Jan 20, 2018
-Reduce suspicious activity at properties with recent reports of vandalism and thief by increasing frequency of patrols and communication with supervisors.
-Improved productivity by ensuring new guards understand all post order procedures and responding to client special
request promptly.
-Ensure the protection of merchandise, property, and assets by preventing offences or escalating incidents to proper
authorities.
-Secure premises and personnel by patrolling and monitoring property for signs of unauthorized entry.
-Conduct walk through observations.
Education
vocational in Basics
technical or vocational school - Palestine, TX
Texas School of Business - Houston, TX
vocational in Medical Assistant
technical or vocational school
GED
Westwood High School - Palestine, TX
Skills
DATA ENTRY (1 year), ACCESS (Less than 1 year), DATABASE (Less than 1 year), EXCEL (Less than 1 year), FLASH (Less than 1 year)
Additional Information
Extremely personable and agreeable in nature
Great communication skills with customers and coworkers Able to handle high-stress situations with upset customers Ability to handle a multi-line telephone system
Dedicated team player and organization
Computer Skills
Typing Speed: 45 Words Per Minute
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
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