Customer Service Representative
Resume:
CUSTOMER SERVICE
CHRISTAN
GARTMAN
CONTACT INFORMATION
ad5gjq@r.postjobfree.com
SKILLS
OBJECTIVE
Dedicated and personable Customer Service professional with extensive experience in resolving customer inquiries and issues. Skilled in building rapport, handling objections, and providing exceptional service to ensure customer satisfaction.
EXPERIENCE
CUSTOMER SERVICE
Wilder Landscaping Services. Lithonia, GA Jan 2020 - Present JANITORIAL/CUSTOMER SERVICE AGENT
ABM. Atlanta, GA 2018 - Jun 2021
ASSISTANT MANAGER/CUSTOMER SERVICE REPRESENTATIVE
Boost Mobile. Atlanta, GA May 2015 - Jan 2018
RETAIL SALES ASSOCIATE
Wal-Mart. College Park, GA May 2011 - May 2015
EDUCATION
HIGH SCHOOL DIPLOMA/EQUIVALENT
Social Development Center. Milwaukee, WI Aug 2004 - Jun 2005 1. Communication
2. Problem-solving
3. Patience
6. Attention to detail
4. Empathy
5. Time management
7. Conflict resolution
Demonstrating empathy and active listening skills to resolve customer issues effectively.
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Consistently meeting or exceeding customer satisfaction goals through clear communication and problem-solving.
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Utilize CRM software to track customer interactions and personalize service based on their preferences.
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Maintained cleanliness and organization of facilities to ensure customer satisfaction.
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Responded promptly to customer inquiries and resolved issues to their satisfaction.
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Demonstrated excellent communication and interpersonal skills when interacting with customers.
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· 5+ years of experience in retail management and customer service. Trained and supervised team members to ensure excellent customer experiences.
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Managed inventory and resolved customer complaints to maintain high satisfaction.
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Developed and implemented customer service policies and procedures to improve efficiency.
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Demonstrated exceptional customer service by assisting and guiding shoppers to meet their needs.
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· Operated cash registers and processed transactions efficiently and accurately. Maintained store cleanliness and organization to enhance the shopping experience for customers.
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Collaborated with team members to achieve sales goals and provide a positive work environment.
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