Billing Operations Sales Team
Resume:
Mouhamad Soubra
San Jose, CA 95117
510-***-**** ad5fu9@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Contentful, Inc., San Francisco, CA 09/2019 –09/2023
Billing Manager
Manage the Order-to-Cash process reviewing SFDC bookings/Sales Orders against billed invoices in the system.
Responsible for ensuring invoicing and collections are executed in a timely manner.
Perform day to day billing operations, including validating customer subscriptions and invoices timely and accurately. Ensure our billing system is up-to-date for billing and revenue reporting.
Manage internal Ticketing (Zendesk) to ensure timely resolution to customer inquiries related to billing and collections.
Provide regular updates on collection efforts to management.
Lead operational improvement initiatives such as SFDC/NS integration (CPQ project), tiers automation, and NetSuite automations for collections and billing.
Manage accounts receivables, including accurate cash application and monitoring of collections. Work with customers and our Sales team to address non-payment and other collections issues.
Resolve billing and A/R inquiries and requests from external customers and internal teams.
Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt.
Collectively drive process improvements and efficiencies in the order to cash cycle; identify better controls to ensure accurate reporting of related financial metrics.
Assist with audit requests, ad-hoc projects, and system implementations.
Managed 45M in revenue and a 39 DSO on average.
AppDynamics, LLC, San Francisco, CA 3/2018 – 09/2019
Senior Billing Analyst
Manage monthly billing operations for SAAS products and services.
Review customer contracts, quotes and purchase orders to generate invoices.
Work closely with Sales and Order Ops to ensure bookings integrate into NetSuite.
Collaborate with the Revenue Team related to deferred future billings recognition.
Discover and advise on best way to invoice customers via payment portals or other unique interfaces.
Work with the global Sales team and customers to resolve any customer-facing issues timely and accurately.
Ensure integrity of key processes by understanding systems, flow of transactions and internal controls.
Constantly improve the billing process through transition from manual to automated billing processes.
Participate in cross functional, quote to cash process and system initiatives to gain efficiencies and effectiveness.
Work actively with external auditors to ensure that billing is compliant with GAAP.
Matterport, Sunnyvale, CA 11/2017 – 3/2018
Senior Billing Analyst
Manage international billing operations for hardware, SaaS monthly subscriptions and overages.
Prepare and process invoices according to contractual terms.
Follow up with customers and vendors for all billing issues.
Process credit rebill requests ensuring proper approval documentation.
Ensure all relevant monthly close deadlines are met; prepare analysis and key metrics.
Manage customer specific web portal requirements including daily invoice uploads.
Ensure timely follow-up and resolution of internal and external inquiries of billing issues.
Run and review daily exception reports.
Represent the Billing team in cross-functional projects, reporting, and process improvement initiatives.
Researching and bringing together the payment history and customer streaming usage.
8x8, Inc., San Jose, CA 10/2015 – 11/2017
Senior Billing Specialist
Responsible for monthly billing process and assists with month end close process.
Review contracts and orders to ensure adherence to company policies and procedures.
Custom Bill preparation for more sophisticated invoices with cost center billing set-up for Enterprise customers.
Evaluate current process flows and stream line billing process to ensure accuracy of invoices.
Assist management with process implementation and policy improvement initiatives.
Partner with the Collections Team, Sales, Account Managers and Finance departments.
Complex reconciliation for customers with multiple contracts, business units, and purchase orders.
Responds to inquiries regarding disputes, credits, and outstanding balances.
Ensure that all billing and AR deadlines are met to start revenue recognition accrual process.
Prepare and Maintain Various Reports such as the Monthly Billing Statistics.
Analyze and Audit monthly invoices to ensure correct billing.
Report Billing Audits and Analysis to Controller monthly.
Create and Analyze Billing Data at month, quarter and year end.
Assisted with Billing Data migration from PeopleSoft ERP to NetSuite system.
Reduced credit memos by 30% by auditing monthly invoices.
Collaborated with Engineering to automate invoice delivery through the system.
MegaPath, Pleasanton, CA 03/2012 – 09/2015
Enterprise Billing Lead
Manage the customer interaction for all billing related inquiries.
Review and ensure that customer provisioning is completed in accurate and timely fashion.
Review orders pricing through knowledge of Master Service Agreement and pricing schedule.
Provide analytical support of actual billing and margin results against sales customer contracts including Line Item approvals and pricing audits.
Assist in identifying and driving solution of root causes to problems and challenges by working with Finance managers, Accounts Managers and systems support teams.
Provide advice and consultation to assist customers in understanding and payment of invoices.
Track and monitor customer balances, update AR aging, and reduce delinquency for assigned accounts.
Analyze collection issues, process customer refunds and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts, balance writes off, account reconciliations and processing credit memos.
Identify research, analyze, and resolve billing issues that surface throughout the customer relationship.
Develop and maintain an ongoing communication plan, including new customer set-up communication.
Improve billing process through identifying opportunities and implementing solutions where appropriate.
Provide regular audit reports including, recurring, nonrecurring billings.
Assist in implementing audit control and monitoring processes.
PepsiCo. Pleasanton, CA 10/2009 – 03/2012
Trade Analyst
Rresponsible for administering and implementing the Trade Management Planning & Promotion System.
Verify trade contracts are in compliance with planned events.
Assist in coordinating new product introductions and tracking utilizing SAP.
Interact daily with sales finance, sales, and customer financial services to resolve trade discrepancies.
Ensure Region Managers have all plans approved in the Trade Management system well in advance of the event.
Develops and implements the process and tools with Finance for evaluating incremental sales opportunities.
On-going monthly measurement of key promotional events to determine if activity is efficient and effective.
Work with Internal and External contacts to update Trade Management Budgets, Pricing and New Items.
MARSH, San Francisco, CA 08/2007 – 06/2009
Client Account Representative
Managed billing and Account Receivable activity on assigned accounts.
Follow up, collection and allocation of payments and reporting activities according to specific deadlines.
Monitoring customer account details for non-payments, delayed payments and other irregularities
Maintained listing of client accounts receivable and payable.
Solved problems regarding client account receivable and payable issues.
EDUCATION
BS, Business Administration – Marketing Emphasis, California State University East Bay, Hayward, CA, 2007
General Education - AA Degree, Business Administration, Chabot College, Hayward, CA 2005
SOFTWARE EXPERIENCE
Solid knowledge of Microsoft Windows XP, Microsoft Excel (Pivot tables and Vlookup), PowerPoint, Microsoft Access (Report/Audit), Microsoft Dynamics Great Plains, SAP Finance, ERP PeopleSoft, NetSuite, Outlook, Lotus Notes, QuickBooks, Report Manager (Excel Reports), Clarity Web – Provisioning, Customer Portal, Salesforce, SaaS Marketing-Media and Deal Desk Management.
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