Customer Service Data Entry
Resume:
JUSTIN MCCURRY
Dallas, TX *****
ad5ezy@r.postjobfree.com
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Access Control
Cybersecurity
Access Management
CCTV Monitoring
Emergency Response
Customer Service
Incident Reporting
Theft Prevention
Crime Prevention
Surveillance
Product Knowledge
Data Entry
Inbound and Outbound Calling
Account Updating
Paperwork Processing
Critical Thinking
High-Energy Attitude
Retail Sales Customer Service
Retail Marketing
Positive and Professional
Proofreading
Problem-Solving Abilities
10-Key
Microsoft Office Expertise
Appointment Setting
Call Center Operations
Training and Mentoring
Call Control Skills
Problem-Solving Skills
Training Experience
Quality Assurance
Customer Communications
Technical Support
04/2023 to Current
ALLIED UNIVERSAL
Richardson, TX
Security Specialist
Monitored building and property entrances and exits to detect intrusions and protect assets. Maintained high levels of alertness throughout shifts. Identified suspicious activity to determine appropriate response. Monitored security cameras to identify and respond to suspicious activity. Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Resolved customer complaints in a timely manner to ensure customer satisfaction. Utilized knowledge base to answer inquiries from customers quickly and effectively. Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries. Monitored call queues in order to prioritize incoming calls by urgency or importance level. Maintained high levels of professionalism while interacting with customers via phone or email. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Updated customer accounts, addresses and contact information within call management databases. Offered resolutions to de-escalate calls and solve customer issues. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. 04/2022 to 10/2023
BRYANT INDUSTRIES
Danville, IL
Customer Service Representative
SUMMARY
SKILLS
EXPERIENCE
Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Developed strong relationships with customers by providing personalized assistance and support. Tracked orders from start to finish to ensure timely delivery of goods or services. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. 11/2022 to 04/2023
FEDEX:GROUND
Dallas, TX
Package Handler
Loaded and unloaded packages from delivery vehicles with manual and powered equipment. Inspected packages for damages or defects and recorded any issues found. Organized packages according to type, size, destination, and other specifications. Stacked boxes onto pallets in an efficient manner. Disposed of debris and hazardous materials properly to avoid contamination. Placed bins, carts and containers in convenient locations to assist with loading efficiency. 11/2020 to 12/2022
AMAZON
Irving, TX
Learning Ambassador
Conducted one-on-one or group tutorials for employees who needed extra help with assignments. Collaborated with faculty members to identify areas of improvement in the curriculum design. Coordinated with external vendors to ensure timely delivery of textbooks and other materials. Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays. Communicated regularly with instructors regarding any changes or updates required in course content. Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in employees.
Assisted faculty in creating course materials and activities that support learning objectives. Facilitated virtual classroom discussions on various topics related to the course content. Ensured that stock was properly stored in designated areas according to safety regulations. Operated computers to access information related to shipping activities. Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks. HIGH SCHOOL DIPLOMA 05/2008
Gentry High School, Indianola, MS
Security License - June 2023-Current
Unarmed Security Card
EDUCATION AND TRAINING
CERTIFICATIONS
SECURITY LICENSE
Contact this candidate