Customer Service Operations Manager

Joe Ourelio

Palm Coast, FL *****

Cell: 845-***-****

ad5ezo@r.postjobfree.com

Experience:

Wells Fargo, St Augustine, FL March 2020- Present

Branch Operations Manager

-Responsible for leading our team, mitigating risk and building our business.

-Deliver prompt, professional solutions for all customer inquires

-Hiring, training and managing new staff in best consumer service practices

-Utilize tools and proper procedures to reduce risk, while protecting the bank and our clients

-Suggesting to upper management and implementing improvements to customer service

-Promotor Circle Award six quarters in a row, Jan 2021 – June 2022, for exceptional customer service

BBVA, St. Augustine, FL Aug. 2018- March 2020

Financial Sales Advisor

-Identify potential customers, assess their needs and recommend products and services

-Advise clients to achieve short and long term financial goals

-Source clients through cold calling, walk-ins and my referral network

-Work closely with partners to mitigate risk, audit purposes, work towards deadlines and handle fraud

Gary Yeoman's Ford, Daytona Beach, FL Jan. 2017- Aug. 2018

Sales Associate

Gary Yeoman's Ford is a respected dealer throughout the state of Florida and Nationwide.

-Timely and enthusiastic service towards guests.

-Provide vehicle guidance.

-Negotiate the entire process from beginning to end.

Marriott Frenchman’s Reef & Morning Star Resort, St. Thomas USVI Jan. 2012- Dec. 2016

Bar Manager

Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort.

- Managed five bars with a staff of 30

- Handled P&L and Risk for my department.

- Lowered liquor cost from 15% to 5%

- Held daily meetings to pre-plan each day and discuss goals

The Futures Group New York, NY June 2005- Dec. 2011

Executive I.T. Recruiter

The Futures Group is a highly specialized, boutique-recruiting firm with a core focus in placing IT professionals within the financial community.

-Full desk responsibility; new business development, client management and recruitment.

-Work closely with candidates to provide conscientious career guidance.

-Work with clients to review job openings, represent candidates and manage the interview/offer process.

-Manage salary negotiations and closing process.

-Approximately 90% of my business is through my referral network.

Education:

Dominican College

BS in Communications, May 2005

-Scholarship Division II Lacrosse

New York Bartending School, Jan. 2012

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