Customer Service Bus Driver

RM Robert Marshall

Wimauma, FL ***** 239-***-**** ad5eze@r.postjobfree.com

PROFESSIONAL

SUMMARY

Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.

SKILLS Passenger Interaction

Route Planning

Customer Relations Skills

Passenger Assistance

Commercial Driving Experience

Local and Long Distance Driving

Traffic Law Compliance

WORK HISTORY SHUTTLE DRIVER 10/2022 to CURRENT

Towne Park LLC Tampa, FL

Operated with safety and skill to avoid accidents and delays. Transported customers to and from Moffit Cancer Center. Maintained clean and neat shuttle for passenger comfort. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels. Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.

Followed company policies and procedures and maintained compliance with standards.

BUS DRIVER 01/2020 to 10/2022

Leetran North Fort Myers, FL

Completed pre- and post-trip bus inspections for safe passenger transportation.

Conducted pre-trip inspections of bus for safe operation. Transported passengers safely along prescribed routes according to tight schedules.

Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Communicated regularly with central dispatch teams to report delays and route changes.

Received excellent customer reviews for friendly, punctual transport services.

BUS DRIVER 08/2015 to 11/2019

Beaver County Transit Authority Rochester, PA

Conducted pre-trip inspections of bus for safe operation. Transported passengers safely along prescribed routes according to tight schedules.

Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Retained bus system, route and stop knowledge for informative customer advice.

Collected accurate fares ahead of travel, including cash, tokens and passes.

Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.

NON PROFIT MANAGER 02/1978 to 08/2015

Various Agencies In Pennsylvania And Arkansas Multiple States Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Onboarded new employees with training and new hire documentation. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Improved marketing to attract new customers and promote business. Planned and budgeted accurately to provide business with resources needed to operate smoothly.

EDUCATION Master of Science Urban Development 08/1977 The University of Tennessee - Knoxville, Knoxville, TN Bachelor of Arts Political Science 06/1974

Slippery Rock University of Pennsylvania, Slippery Rock, PA

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