Customer Service Team Leader
Resume:
HEATHER W. DAVIS
*** **. ******** **., **. Holly, NC 28120
Phone: 704=842=4384 / E-Mail: ad5ez3@r.postjobfree.com
SKILLS
Microsoft Office 2010 Applications, Internet, E-mail, Multitasking, Communication Skills, Organizational Skills, Decision-Making Skills, Networking Skills, Keyboarding Skills, Team Player, Team Leader, Training Employees, Great Customer Service Skills, Telephone Skills, Writing Skills, Money Orders, Lottery and Phone Cards, Price merchandise, stock shelves and supplies. Heavy Lifting, operating a cash register including cash transactions, debit/credit cards, checks, and charges. Marketing businesses all over the Internet and passing out cards/flyers at busy locations. I can easily adapt in Fast Pace Environments. If I can’t do it, I’ll continue trying until I have it down pat before the end of the week/month because I’m very determined. I adapt quite easily. I am able to quickly up pickup on things!
EDUCATION
Gaston Community College,
Dallas, NC, 01/2010– 06/2013
Applied Associate Science Degree
Major—Medical Office Administration
Graduated 06/2013
Gaston Community College,
Dallas, NC, 06/2009 —12/2009
GED-General Education Degree
Wright Home School,
Mt. Holly, NC, 08/2005 —2006
Subject of Study:
Typing, Microsoft Office 97, Notebook, Internet use, Email, Math, Ten key
WORK EXPERIENCE
Custom Creations by Heather LLC, April 2020 – Present
Mount Holly, NC
Job Description: I Opened a New Business. Solo Owner of Custom Creations by Heather. I deal with Customer Custom Ordering, I also Handle Finances as well as Posting Promotions/Sales, Handle Scheduling, Answer Phones, Etc. I create Custom Business Logos for businesses. Furthermore, I make Business Cards, Create Personal Decals, Mugs, Tote Bags, T-Shirts, Hoodies, Plates, Etc. for Businesses and/or Customers.
Davis Services-HVAC Jan. 2015 - Present
Mount Holly, NC
Job Description: Co-Owner, Assistant, Marketing, Scheduling Appointments, Billing, Answered Any questions the customer might have. Handled Finances, Ordering Material, Warranting New Equipment. Anything else I needed to do!
Davis Learning Academy, Aug. 2020 – Present
Mount Holly, NC
Job Description: Founder of Davis Learning Academy. I homeschooled my children for a couple of years due to public schools not able to accommodate their learning disabilities.
I taught every subject to them and even tested them at the end of the year.
Access Wireless, LLC, Mar. 2016 – Jan. 2018
Gaston County, NC
Job Description: I was to go and set up my table near the road of busy intersections, attracting people to come sign up for a FREE government cell phone as long as they brought their food stamps or Medicaid card & ID. I would get paid to give away FREE phone. I was doing 50–100 phones a day. Also had to train other employees who joined.
777 Sweepstakes Internet Cafe, July 2013 — Jan. 2014
Gastonia, NC
Job Description: I ran the sweepstakes store in the evenings and helped players with snacks or drinks while they played. I would cash out the jackpots when they would win.
Circle A Food Store, Jan. 2013 — May 2013
Mount Holly, NC
Job Description: I was acting Manager; Ran the Store Every day, every evening and every weekend. I Ran the Register and Counted others Registers, I Trained other Employees, Stocked, Close the Store at night, keyholder & Set Alarm, Handled Finances, Order Items needed and done inventory. Also, I’ve done Money Orders, Lottery and Phone Cards. My Drawer was always correct, never short.
Flynn Holt Heath, Aug. 2011 — Dec. 2012
Charlotte, NC
Job Description: Updating Contacts information in database. Anything else that needed to be done.
Mount Holly Farm Store, Jan. 2008 — Sept. 2008
Mount Holly, NC
Job Description: Cashier, stocker, customer service, answering phones and transferring them to the right place.
Taco Bell Food Services, Feb. 2008 — Sept. 2008
Belmont, NC
Job Description: I was working in the back prepping food and working at a fast pace. They kept calling me to come back once I left because they said I was a quick learner, and it’s fast-paced, and they loved my performance.
Paramount’s Carowinds Aug. 2003 — Nov. 2003
Carowinds Blvd, Charlotte, NC.
Job Description: Temp. Seasonal position. Cashier, prepared food and other tasks that were asked for me to do.
Child Care Worker / Sitter, Aug. 2000 — Aug. 2003
Gaston County, NC
Job Description: Watched over children while parents were out for night or day. Entertained, fed, and kept them safe for their parents' return.
References:
Debbie Wright,
Charlotte Diocese
Charlotte, NC 28120
Cheri Murphy,
Unemployment
Mt. Holly, NC 28120
Vicki Skipper,
Flynn Holt Heath
Charlotte, NC 28216
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