Third Party Call Center Collections Supervisor

Resume Of Leslie Anne Davis

*** ********** ******

Bonner Springs, Kansas 66012

913-***-****

ad5ez0@r.postjobfree.com

Education: 1978-1981 Graduate High School Diploma Bonner Springs, Kansas High School

1981-1986 BS Graduate Pittsburg State University

2020-2020 Course Graduate and Certified Johns Hopkins University

Emergency Substitute Teacher- Currently Licensed State Of Kansas* 2022*

Community Involvement: Credit Counseling Over the years- even now-(no charge) Private Homes* Debt Counseling, Church families, Teach Families on their importance of payment arrangements, Teacher Education and Credit, Legal Preparation, Complete ID Verification, Family Debt, Private Debt, Student Loan Solutions, Management Updates. Community Outreach and Neighborhood Confidant. Community Supporter-Other Skills& Private Experiences: Real Estate Purchases and Sold Properties. Maintain Home*

12-202*-**-**-**** Edwardsville Nursing Care Center- Edwardsville, KS Nursing Care Facility and Assisted Living- Dietary Aide of 94 patients, Evening Server, Dishwasher, Snack Service, 3 meals drink server to the Dining Room Patients, Assistant Special Events and Service. Also assisted cook as needed.

11-202*-**-****: Content Tracer- Remote-Graduated and Certified-Johns Hopkins University. Completed Course in Content Tracing-Completely Studied Remote, for any United States Health Department- calling possible infected- unknown COVID 19 SARS Virus II, educating about the Covid II Virus, leading and probing questions about possible other infected individuals of all ages, backgrounds, places visited, close contact with others, social media fact gathering, offering resources, education "Accurately document all calls* Extreme Emergency basis-(will not interfere with any other work) HIPPA EXPERIENCED***

2008-2018- Emergency Substitute Teacher-Relieved Teacher Absence* Or Leave of Absence* Reported all student attendance, addressed any class needs, assisted students, *Teach On-Call Basis***Kansas City, Kansas Catholic Archdiocese Schools Varied days Covered For Absent Teachers. Worked in Leavenworth County, Johnson County, and Wyandotte County, Kansas. Reported to schools as expected, registered to teach school, picked up teachers' papers, reported to classrooms, took graded students' assignments. Always escorted my students to their lunches and rides at the end of everyday ***

2001-2008-Emergency Substitute Teacher- Kansas City, Kansas School District. Emergency Teaching on an "On Call Basis". Reported for Teacher Absence or Leave of Absence*. Checked in and out of the building. Attendance taken. Assignements passed out. Assisted students with assignments. Collected assignments. Left teacher notes for the day. *Always escorted my students to their lunches and rides at the end of everyday***

1996-2001: Debt Control Center-Professional Debt Collection Manager and Operations Manager-Third Party Collection Agency Banks, Medical, B2B, Commercial, Private-Legal, Student Loans . Trained on Federal and State Laws FDCPA, FCRA, HIPPA, Credit Reporting-and the Call Management Systems, Heavy Inbound and Outbound Calling, Skip Tracer, Investigator, ***Positive Caller Indentification Confirmation, Updated New Contact Methods,"Repect of all Customers, Attention To Detail Verification Of Employment, Ability to Overcome Objections Tactfully, 130-150 calls per day, Legal Call Collection and Negotiations, Customer Service Skills, Detailed Accuracy and File Notation, Payment Arrangements-Within Authority, Checks, Credit and Debit Card Transactions, Walk-in Payments, Confirmed Payments, Sound Decision Making Skills, Notating Accounts While Talking, HIPPA Laws, Practiced Anti-Harassment Debt Collection Laws- and Customer Communication, Advised Customers Of Laws, Recruiting and Hiring, Goal Attainment, Customer Retention. Payment Processing, Emailing, Faxing, Professional Letters, Attended Sales Meetings.

1991-1996-Zouire Marketing -Professional Debt Collection Manager and Operations Manager Third Party Collection Agency-Banks, Student Loans, Medical B2B, Commercial Collections-Private, Legal-Trained on Federal and State Laws FDCPA, FCRA, HIPPA, Credit Reporting-and the Call Management Systems, Heavy Inbound and Outbound Calling, Skip Tracer, Investigator, ***Positive Caller Indentification Confirmation, Updated New Contact Methods,"Repect of all Customers, Verification Of Employment, Ability to Overcome Objections Tactfully, 130-150 calls per day, Legal Call Collection and Negotiations Within Authority, Customer Service Skills, Detailed Accuracy and File Notation, Payment Arrangements, Checks, Credit and Debit Card Transactions, Walk-in Payments, Confirmed Payments, Sound Decision Making Skills, Notating Accounts While Talking, HIPPA Laws, Practiced Anti-Harassment Debt Collection Laws- and Customer Communication, Advised Customers Of Laws, Recruiting and Hiring, Goal Attainment, Payment Processing, Customer Retention. Emailing, Faxing, Professional Letters, Attended Sales Meetings. Thanked the Debtors

1988-1991- Debt Collection Supervisor. GE Call Center-First Party Collections - Shawnee Mission Kansas.(now called Synchrony Called Debt Collection Call Center. Processed Failing Montogomery Ward Accounts. First-Party Accounts, "Early Stage Accounts. 90% Remained "in House". -Professional Debt Collection Manager and Operations Manager-Trained on Federal and State Laws FDCPA, FCRA, HIPPA, Credit Reporting-and the Call Management Systems, Heavy Inbound and Outbound Calling, Skip Tracer, ***Positive Caller Indentification Confirmation, Updated New Contact Methods,"Repect of all Customers, Verification Of Employment, Ability to Overcome Objections Tactfully, 130-150 calls per day, Legal Call Collection and Negotiations Within Authority, Customer Service Skills, Detailed Accuracy and File Notation, Payment Arrangements, Checks, Credit and Debit Card Transactions, Walk-in Payments, Confirmed Payments, Sound Decision Making Skills, Notating Accounts While Talking, HIPPA Laws, Practiced Anti-Harassment Debt Collection Laws and Customer Communication, Advised Customers Of Laws, Recruiting and Hiring, Goal Attainment, Payment Processing, Customer Retention. Emailing, Faxing, Professional Letters. Thanked the Debtors*

1979-1981 -COLLECTIONS MANAGER-FAMILY TRASH BUSINESS- "DAVIS TRASH SERVICES" My father had his own Trash Service, located in Bonner Springs, Kansas- from 1970-1981. He purchased his own truck and collected trash, from the entire Lake of the Forest-also located in Bonner Springs, Kansas, and area businesses*

Thank-you for your time and consideration. Gods Blessings To Our Grieving Families, in these times of need.*I am seeking permanent "Part-time Employment"

*Will pass BG Check

Both Virus Shots and Booster- Completely-Healthy***

Drug Free

Alcohol Free