Customer Service General Manager

Terry H. Triana

***** ***** ***** **. #*** Dallas, TX 752**-***-*** 5685

ad5eyy@r.postjobfree.com

Professional Summary

** *****’ experience as a business owner, general manager, and head of sales of a well- respected small business in Dallas, TX. High level customer service specialist, focusing on the details of producing and delivering products of outstanding quality for a very discerning and demanding set of clients. Extreme attention to detail with a strong set of soft skills geared for attracting prospective customers and retaining an existing clientele. Worked successfully with Spanish speaking clients as well as English. Fluent, bilingual in both written and spoken word. Interpreted Spanish for English speakers and English to Spanish speakers.

Experience

Triana Portrait Studios – 1980 to 2023 (proprietor)

Handling day to day operations of the business including hiring and managing employees, setting sales policies, and supervising customer relations.

Overseeing quality control for the products to be delivered to customers.

Setting sales processes and procedures and designing product presentation tactics to increase profitability during sales.

Meeting customers’ expectations in every aspect of the business interaction from the initial contact, to delivering the final product ensuring the customer’s full satisfaction.

Managing customer complaints or dissatisfaction in the most courteous manner, providing solutions and alternatives that always lead to customer retention.

Making sure that deliverables are always presented on schedule, in full, meeting all the requests that the customers require, in order to generate future sales.

Maintaining customer records and materials that given the likeness of the customer, are of a very sensitive nature.

Nurturing interpersonal relationships with the customer as a matter of policy, allowing the customer to see that the custom products being sold are made with pride and quality, building the relationship for a returning customer base. Education

Universidad de las Américas, México City

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