Customer Service Representative
Resume:
Annie Nickerson
Houston, TX *****
ad5eyp@r.postjobfree.com
Work Experience
PCA Personal Care Assistant
Bristol Park Medical Group - Cypress, TX
January 2020 to March 2021
• Laundry, housekeeping and taking them to actives and breakfast, lunches and showing companionship
• Collecting money, handling money and depositing money
• Running errands, cooking, cleaning,medication reminders Customer Service Representative
Alorica - Humble, TX
February 2012 to June 2019
• Answering the phone and provide customers services on anything dealing with their accounts
• Helping with their awards account
Customer Services Representative
• Answering the phone and provide customers services on anything dealing with their accounts
• Helping with their awards account
• Wrote call center scripts
• Managed customer accounts
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
• Assisted with technical support duties
• Monitored claims and physician-related services
• Assisted customers with a warm and professional attitude
• Performed data entry for customer information and shipments Wal-Mart Associate
Walmart - Houston, TX
April 2010 to February 2017
• Provide Customer Services
• Handling Cash
• Supervised a team of 10 people or more
• Made sure all paperwork was correct to turn in
• Inventory
• Scan product
• Stocking
• Organizing
• Labeling
• Cashier
Education
High school diploma
Brenham High School - Brenham, TX
August 2000 to May 2004
Skills
• Laundry
• Cooking
• Senior Care
• Caregiving
• Home Care
• Cleaning Experience
• Meal Preparation
• Alzheimer's Care
• Customer service
• Dementia Care
• Nursing
• Medication Administration
• Vital Signs
• Memory Care
• Phlebotomy (2 years)
• Personal Assistant Experience
• Patient Care
• Microsoft Excel (8 years)
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