Services Coordinator Administrative

Cynthia Johnson Carrell

· Houston TX · ad5eym@r.postjobfree.com · Cell: 703-***-****

Professional Summary

Versatile training administrator with experience in facilitating, coordinating training, and streamlining processes and procedures to improve the effectiveness of training courses. Learning Management Systems Administrator with skills in instructional design and eLearning development.

Work Experience

SAN JACINTO COLLEGE JULY 2017-CURRENT

COORDINATOR, CAMPUS SERVICES JAN 2022 - CURRENT

Supervise and facilitate administrative services for Weekday, Evening, and Weekend College programs and services.

Collaborate with Instructional deans/department chairs to identify and coordinate campus support.

Serve as campus administrative lead and liaison for Evening and Weekend College and complete and maintain rental agreements with the College and external groups.

Facilitate access to buildings, classrooms, labs, and other areas of the College.

Coordinate and reserve facilities for all non-class activities including community events.

Work with College facility liaisons regarding maintenance concerns

Assisted with the start-up of the Center for Entrepreneurship

IT TECH/ADVANCED MANUFACTURING TRAINING COORDINATOR JULY 2017 – DEC 2021

Initiated research on best-in-class training techniques, learning theories, and methods, and recommended enhancements to existing training programs.

Facilitated the development, delivery, and customization of courses for the program.

Coordinated and oversaw the development and organization of training materials; selecting and purchasing of textbooks; collecting, organizing & writing of curriculum. Monitor, purchase, and control resources such as equipment and consumable supplies needed for instructional programs.

Actively maintain up-to-date knowledge of areas and assist Subject Matter Experts (SME) as needed, including helping instructors/SMEs write course syllabi and course objectives and developing teaching outcomes.

Responsible for compliance with policies, procedures, and local, state & federal regulations.

Assess adjunct teaching effectiveness by direct observation, student survey, and client input.

Implement course evaluations of assigned areas, analyze results, and make recommendations for revision.

Develop Pre- and Post testing tools with SMEs & Instructors.

Assist in the operations of the Coding Camp for Girls summer camp.

Imported modules and assessments into Blackboard to improve the efficiency of course design.

INVESCO, INC. NOV 2015-MAY 2017

IT TRAINING COORDINATOR -CONTRACTOR

Responsible for scheduling and booking training classes.

Collaborated with outside vendors and negotiated costs for services rendered and for employee participation in external training cohorts.

Worked within the Corporate LMS (Cornerstone) to include the input of courses and processing training records.

Reconciliation of training request and cost

Designed and created a lean training request process.

ENGILITY (FORMERLY KNOWN AS TASC / NORTHROP GRUMMAN TASC) MARCH 2004 – JULY 2015 TRAINING ADMINISTRATOR JULY 2006 – JULY 2015

Designed, implemented, and administered in-house training programs, practices, and procedures.

Initiated research on best-in-class training techniques, learning theories, and methods, and recommended enhancements to existing training programs.

Managed projects including timelines, development of costs, development of LMS/SCORM content, and audio recording.

Managed corporate LMS to include but not limited to the research, testing, and analysis of new LMS enhancements.

Responsible for the coordination and oversight of training events

Responsible for all corporate training metrics, LMS access, and internal training

Tracked training expenses, researched problems or variances, and reported status to the manager.

Consulted with customers to establish training and development needs.

Developed criteria for evaluating the effectiveness of training activities.

Designed and created SCORM-compliant online training courses using Articulate software, animation, stock images, audio, and video.

Collaborated with outside vendors and negotiated costs for services rendered for employee participation in external training cohorts.

Developed training handbooks, multimedia, tutorials, and reference materials.

Reviewed SME and draft materials

Promoted L&D programs for employee awareness of learning programs.

System Administrator for SkillSoft online learning site

Uploaded SCORM files into the corporate LMS

Wrote the Employee Training bulletin monthly and quarterly and assisted in special projects on the business group and sector level.

ADMINISTRATIVE ASSISTANT MARCH 2004 – JULY 2006

Performed complex administrative duties involving the demonstration of superior professionalism, discretion, and judgment in issues related to sensitive and proprietary information.

Initiated research and obtained information for complex reports and special assignments.

Scheduled and coordinated interviews for senior-level candidates.

Managed departmental projects by following up on pending details, coordinating activities, and ensuring deadlines.

Tracked department expenses, researched problems, or variances, and reported status to the manager.

Produced high-quality reports, presentations, and other documents.

Responded to inquiries relating to office operations and established policies and procedures.

CONSUMER CREDIT COUNSELING SERVICES JULY 2001 – DEC 2003

OF GREATER NEW ORLEANS

COMMUNITY OUTREACH COORDINATOR

Developed community outreach programs to provide financial education to diverse community groups.

Built partnerships and relations with other organizations.

Developed and provided workshops and presentations to audiences of various incomes and education levels.

Coordinated and represented CCCS at trade shows.

Authored articles for the quarterly newsletter.

Conducted financial education and first-time homebuyer’s workshops.

Coordinated Statewide IDA program within CCCS of GNO

Maintained records regarding IDA participants.

Co-developed standard policies and procedures for financial education and co-facilitated Train-The-Trainer’s certification workshops for the statewide Individual Development Account Collaborative of Louisiana

Co-authored a Post Purchase Curriculum for Mississippi Home Corporation for a Tri-State region.

Co-developed and conducted Train-The-Trainer workshops for the Credit When Credit is Due curriculum.

Education

Bachelor of Arts - Speech Communication

North Carolina State University

Liberal Arts

Peace College

LICENSES & CERTIFICATIONS

Certified Associate in Project Management JULY 2023

PMI

IC3 GS6 Digital Literacy Certification Level 1 SEPT 2021

Pearson Vue

Microsoft PowerPoint (Microsoft 365 Apps and Office 2019) AUG 2021

Microsoft

TRAINING

Advanced E-Learning Instructional Design Certificate JULY 2013

American Society for Training and Development

Articulate Studio JULY 2012

Yukon Learning (Articulate)

Instructional Design for New Designers Certificate FEB 2012

Langevin Learning Services

Articulate Storyline JUNE 2012

Yukon Learning (Articulate)

SEI Introduction to Capability Maturity Integration Version 1.2 MAY 2008

Carnegie Mellon University Software Engineering Institute

Six Sigma Green Belt Training – Part 1 - 2 JUNE 2006

Northrop Grumman Information Technology

SKILLS & ABILITIES

Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)

Articulate Presenter, Engage, Quizmaker and Storyline

SilkRoad Learning Management System - GreenLight

Saba Learning Management System (LX)

Cornerstone Learning Management System (Compass)

Blackboard

Zoom

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