Call Center Customer Service
Resume:
Elizabeth Chavez
DELTONA, FLORIDA 32725
Main 321-***-****
ad5exu@r.postjobfree.com
Objective: would like to find a new work environment where training is available. One in which my skills are used daily and there is room for advancement.
Experience
06/2019-09/2019
Sykes - Stripe Department
Agent Tech Support
● Aided and Advised business customers on accounts; billing. 10/2018- To Present
Eternal Gospel Ministries International
Ordained Chaplain & Missionary Pastor
● Pastoral and Spiritual Care/Guidance/Orientation
● Plan and execute missionary trips or humanitarian aid to other countries 01/05/2018 – 06/24/2018
Orlando Family Physicians
Call Center member services
● Data entry. Answer calls; confirm appointments. Maintain & update files.
● Fax prescription referrals; refer escalated calls to case managers,
● One call resolution; Resolve medication issues. Verify medical insurance and person of consent
● Completion of Med trainer courses on Hippa laws, sexual harassment; etc.
● Customer service on all above for over 50 doctors and 16 locations 08/2017- Present
Consumer Direct
Caregiver
● Prep; cook; cut up all meats & serve all meals. Emotional support; companion conversation.
● Provide transportation to medical appointments. Do grocery shopping. Laundry & cleaning.
● Advocate for better health coverage or items due to health care needs.
● Administer medication.
08/2015- 06/2016
Care.com
Transportation
● Picking-up a total of 3 students to and from school in the morning & afternoon. 09/2015- 10/2015
Trinity Christian Academy
Afterschool Teacher
● Provided instruction and nurture through learning, play, sharing.
● Implemented getting along through manipulatives, arts and crafts 07/2014- 11/2014
Kappa Map Group
Outbound Call Center
● Sold maps of all kinds such as Atlases; road maps, board and wall maps.
● Achieved obtaining new clients/businesses that operated in delivery such as FedEx. 04/2013- 06/2013
McDonalds
Cashier/Drive-thru/Grill cook
● Opening cashier; counted till at beginning and end of shift.
● Offered excellent customer service in taking orders and ensuring orders were hot and on time.
● Prepped and cooked all meats and buns and basically most of the menu. 02/07/2011 – 02/07/12
Frontier Communications
Sales and Service Specialist
• Inbound call center. Received over taking calls, resolving disputes & client bill issues.
• Flagging to proper departments when needed. One call resolution.
• Upsell existing clients. Acquired sales & upgrades on phone, internet & services through Dish
• Met Quota daily and monthly as well as commissionable sales on a monthly basis.
• In the Top 10 sales agent list frequently out of 100.
• Member of Community Action Team doing community events. 09/2009- 05/2010
Daytona State College
Office Assistant
• Academic Advising Department
• Greeted students and assisted them with information regarding different types of degrees and certificates available through the college
• Answered phones, made appointments, and looked up information related to test scores and unofficial transcripts
• Assisted academic counselors with general needs to provide students with vital information regarding their education
2008-2009
6 months
Unity House Home For Girls
Residential Mom with at risk youth
● Ability to work with youth whose behaviors can reflect that of trauma related experiences.
● Prepared and cooked all meals as well as taught the girls to eat healthier and prepare foods
● Observe and report a log of incidents; notes on behaviors; administered medication.
● Played board games, took to the park and various other places.
● Follow appropriate protocols & handle emergencies. make sound decisions.
● Building trust relationships. Sensitive to cultural differences & socioeconomic backgrounds
● Engaging in positive ways through conversation
02/2004- 08/2008
Winn Dixie Stores
Floral Manager/Grocery
• Customer service. Opening cashier. Cross-trained on the entire plus Western Union.
• Maintained flowers, plants, and upsales on products, merchandising, ordering, budget planning, read invoices and check for quality.
• Set-up schedule for the work week, made sure reports were up-to-date.
• Inventory, pricing, use of pricing gun for inventory.
• Shipping and receiving manager as well on delivery trucks on products to the store.
• First month as Manager increased sales by 50%. Number 1 in sales 2 months in a row. 06/2003- 10/2003
Advantage Driving School
Data Entry/Receptionist
● Maintain all files up-to-date. Demonstrated proficient office duties.
● Set up First time student, BDI, DUI & Instructor driving classes. 01/2002- 01/2005
H & L Cleaning Services
Environmental Technician
● Maintain and clean various office and commercial buildings as well as homes. 06/2000- 10/2000
Touchstone Chiropractic
Front Desk Receptionist
• Verify medical insurance
• Schedule appointments for patients with excellent customer service
• Greeted patients and answered phones and inquiries with effective communication
• Set up and maintained files-general office duties
• Increased client retention by 25%
02/2000- 06/2000
Woodpecker’s Inc.
Data Entry/CSR
● Demonstrated excellent customer service, customer ordering/billing inquiry
● Cashier/Handling cash daily. Proofread all invoices, confirm truck delivery date.
● Resolve unsatisfactory delivery and services.
● Physically checked each truck load before dispatching to businesses for quality inspection.
● Communicated effectively through radio dispatch with Truck drivers. 08/1997- 04/1998
Good Guys Department Store
Cashier/Manager Girls Department & Customer Service Consultant
● Cross-trained on the entire store and operations.
● Inventory/Merchandising/
● Handling and transferring of store cash a minimum of $50,000 to the bank every week.
● Provide advice/consultation of products for the store. 03/1994- 06/1995
Hilda’s Family Restaurant
Waitress/Cashier
● Administered effective customer service.
● Performed accuracy in taking orders.
● Served food and beverages in a timely fashion.
1990-1991
T.I.P.S
Teen Information Peer Services
Teen Peer Leader
● Took a 36 hour certification course on issues that face our youth today
● Public speaking on date rape, drugs and abuse
● Visited the maximum security prison called Goshen in New York Abilities
Proficient in typing 40-50 wpm. Experienced data entry. Experience in public speaking skills. I am Bilingual (English/Spanish). I am a Quick learner, Organized, Multi task and Detail Oriented. I possess all clerical office/receptionist/secretarial skills. I am able to give spiritual care & pastoral care. Micro-manage time wisely. Proactive offering resolutions. Abilities in all MS applications. Education History
06/1995
Deltona High School
Diploma
09/2010
Daytona State College
23 credits (pre-requisites)
05/2017
Multicultural Theological Institute
Assemblies of God
Diploma
Bible Studies and Theology
05/2018
Multicultural Theological Institute
Assemblies of God
Certificate
Advanced Ministerial Studies
10/2018
Eternal Gospel Ministries International
Ministerio del Evangelio Eterno International
Certificate of Ordination
Chaplain/Minister
03/2019
Eternal Gospel Ministries International
Ministerio del Evangelio Eterno International
Certificate of Ordained Missionary Pastor
09/2020
Eternal Gospel Ministries International
Ministerio del Evangelio Eterno International
El Seminario Bíblico Teológico Latinoamericano
Bachelors In Theological Ministry
Licenciatura en Teología Ministerial
Certified Courses
Pastoral Counseling Intro
C29 Ministerios Globales e Interculturales (Antropología) MLED1:
MG203-PM403 Liderazgo y Iglecrecimiento/Leadership and Church plantation/growth MT28 Evangelización/Salud de la Iglesia - Evangelization and Health of a Church MD125 Llamado y Equipamiento Ministerial/Ministerial Equipping and Calling MT80 Discipulado Bíblico/Biblical Discipleship
B1401 Escatologia/Escatolgoy
currently taking Monday early evening - MLED2 Psicologia Ministerial/Ministerial Psychology Modules
Inmigracion/Immigration
Sermones/Sermons
Other
Sunday School Teacher
2004/2008
Iglesia Faro de Luz
Deltona
Currently:
I am the President/Founder/Director of a nonprofit The Nitty-Gritty True Talk Ministries, Inc. 2017
& the VIP group - Volunteers In Presence 2020
Chaplain Leader for Eternal Gospel Ministries International - EGMI -2020 Recruiter
Leader in the Central Florida area encompassing from Kissimmee to Jacksonville to Daytona Beach Hispanic Ministerial Coalition 2021
Part of the meetings to implement together diverse plans of work within and out of the church. Give support to other pastors and churches
Iglesia Agape
Active Member - For the last 2 years. Currently looking in working within the children's arts department and the evangelism team
Economic Development Advisory Board
Alternate advisory board member
Meeting are every Friday afternoon
Radio Show host since 2017
Radio Program called -
The Nitty-Gritty True Talk Ministries, Inc.
Saturdays at 9 am to 9:30 pm
Bible Studies currently on the minor prophets
Contact this candidate