Customer Service Training Coordinator

Ericka Thompson

Training & Risk Management Coordinator

Atlanta, GA 30349 404-***-**** ad5exr@r.postjobfree.com Experienced Training Coordinator with over 23 years of expertise in developing training programs, coordinating events, and providing exceptional customer service. Skilled in policy changes, training program evaluation, and maintaining training records to ensure compliance with regulations. Proven ability to manage multiple projects while meeting challenging deadlines. Sales Agent, State Farm - Atlanta, GA Jun 2001 - Jan 2009

• Generated leads through cold calling and networking activities.

• Developed and maintained relationships with clients to drive sales and meet revenue targets.

• Conducted product demonstrations and presentations to potential customers.

• Negotiated contracts and closed sales deals to achieve sales goals.

• Managed customer inquiries and provided excellent customer service to ensure satisfaction. Agent Assistant, State Farm Insurance Agency - Atlanta, GA Jan 2008 - Jan 2017

• Managed scheduling and appointments for agent

• Coordinated travel arrangements and itineraries

• Handled incoming calls and correspondence

• Organized and maintained files and databases

• Assisted with event planning and coordination

• Performed accounting activities including check requests, invoicing, and expense reports

• Calculated premiums, provided home and auto insurance quotes, and processed policies.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Collaborated with members of other departments and companies to complete transactions and provide exceptional customer service. Training Coordinator, State Farm Insurance Agency - Atlanta, GA Jan 2017 - Present

• Developed training programs and materials for new hires and existing employees.

• Conducted needs assessments to identify training gaps and opportunities for improvement.

• Coordinated training sessions, including scheduling, logistics, and participant communication.

• Evaluated training effectiveness through participant feedback and performance metrics.

• Maintained training records and documentation to ensure compliance with company policies and regulations.

• Conducted effective training programs for all phases and levels of the computerized operational systems crucial to financial and operational success.

• Analyzed CMS guidance and requirements from other regulatory entities to identify gaps with existing oversight processes.

• Created, and maintained training materials training products in accordance with organizational objectives.

• Policy Changes • Training Programs

Experience

Skills

• Training Events • Casualty Insurance

• HR • Customer Service

• Product Knowledge

Bachelor's Corporate Communications (Business Communications) Jul 1997 - Jun 2001 Georgia Southern University - Statesboro, GA

• GPA: 3.3

Certified Professional, Life and Health Insurance Program Jul 2002 Certified Sales Professional Apr 2003

Licensed Insurance Agent P &C Jul 2002

Education

Certifications

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